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About the Role
Wallet Wizard is an innovative lender utilizing extensive experience in the financial services industry to deliver sought-after products. We are committed to responsible lending and cutting-edge technology to provide an unparalleled customer experience, working collaboratively to offer sustainable loans tailored to customer lifestyles and needs.
Responsibilities
- Handle a high volume of inbound customer call enquiries
- Conduct customer and third party outbound calls
- Manage document handling to complete customer applications for assessment
- Support verification checks for the Loan Verification teams
- Meet and exceed customer service expectations
- Assist with other customer experience initiatives
Requirements
- Experience in a call centre, hospitality, tourism, retail, sales or similar industries
- Excellent verbal communication and phone manner
- High level of positive energy and enthusiasm
- A natural problem solver and solution provider with a customer central approach
- Demonstrated high levels of integrity, honesty and an ethical approach
- Proven ability to work collaboratively in a team environment
- Great computer literacy skills
- A desire to learn and take on feedback
- Available to work permanent full-time
- Fortnightly rotational roster: Week A (Mon-Fri 8am-4:30pm), Week B (Mon-Fri 9:30am-6pm)
- One Saturday shift per month: 8am-12pm (accrue RDO hours)
Skills
- Customer service
- Communication
- Problem-solving
- Teamwork
- Computer literacy
Location
- Sydney CBD
Work Type
- Hybrid
- Full-time
Experience Level
- Entry level
Benefits
- Bonuses and incentives
- Flexible hybrid work opportunities
- Fully paid training
- Continued support and coaching
- Growth towards promotion opportunities
- Learning and development programs
- Perks and discounts through employee benefits platform
- Free membership and competitive rates with Car Share partner
- Novated Leasing options
- Wellbeing and health initiatives
- Online fitness training
- 24hr wellbeing support with EAP
- Discounted gym membership
- Health insurance
- Eye care
- Breakfast and fresh fruit in the office
- Paid volunteer days
- Purchase additional annual leave
- Regular team engagement events
- ‘Dress For Your Day’ policy
- End-of-Trip Facilities (bicycle storage, showers, lockers, towels, hair dryers)
About the Company
- Wallet Wizard is a Smart Loans financial service by Credit Corp Financial Services (CCFS).
- We are an innovative lender that utilises many years of experience in the financial services industry to deliver a range of products sought after by customers from all over Australia.
- With our commitment to responsible lending and slick cutting edge technology, we provide a customer experience like no other.
- We’re all about working together with our customers to make sure that we offer the right loan that is sustainable and suits our customer's lifestyle and needs.
Equal Opportunity
- The diversity of our people drives our ability to innovate, grow and deliver great outcomes for our people, customers, shareholders and community.
- At Credit Corp Financial Services, we value curiosity, respect for differences and a willingness to help others.
- We are committed to building an inclusive workplace that reflects the community and actively encourage applications from all culturally diverse backgrounds.
- We also support improving employment opportunities for Aboriginal and Torres Strait Islander peoples and encourage applications from those of Aboriginal and Torres Strait Islander descent.