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About the Role

This position is responsible for providing friendly, professional, and efficient service to members, coaching students, and customers, ensuring high levels of customer service across various areas including court hire, membership, programs, social leagues, tournaments, coaching, pro shop, tours, merchandise, and the café.

Responsibilities

• Provide friendly, professional, and efficient customer service via phone, email, and face-to-face.
• Support customers with merchandise sales, court bookings, and tennis-related inquiries.
• Maintain front of house areas, including the pro shop and café, performing tasks such as coffee making, food preparation, and stock control.
• Deliver administration and customer service support for Tennis World tournaments, social leagues, and initiatives.
• Advance operations by providing recommendations to support the commercial viability of Tennis World.

Requirements

• Excellent communication and interpersonal skills.
• Ability to work effectively in a team environment.
• Eagerness to listen, learn, and develop.
• Previous experience in providing exceptional customer service, preferably in the Sport and Leisure Industry.
• Hold (or be willing to obtain) a current Police Check and Working with Children Check.
• Preparedness to be flexible in regard to working hours and arrangements associated with Tennis NSW.

Benefits

• Career development with a range of formal education and on the job training opportunities.
• Monthly wellbeing activities and recognition through our Serving Your Success program.
• Salary packaging & a range of discounts from our sponsorship partners.

About the Company

• At Tennis NSW, we’re creating a more playful world through tennis – for everyone.
• From grassroots to Grand Slams, tennis brings people together, inspires communities, and builds champions on and off the court.
• We’re a team of imaginative and passionate people who believe in the power of sport to make a difference.
• We’re committed to reflecting the communities we work and play in.
• As one of the biggest sporting organisations in Australia, it takes more than just tennis experts to keep things running at Tennis Australia, our state-based Member Associations and all our tennis events.
• We employ passionate people from various fields including: sports administration, coaching, media, legal, finance, information technology, marketing, sponsorship, people and culture, broadcast, events and ticketing.

Equal Opportunity

• We strongly encourage applications from women, Aboriginal and Torres Strait Islander peoples, LGBTQI+ individuals, people with disability, and people from culturally diverse backgrounds.
• Tennis NSW is committed to providing a safe environment for all tennis participants, including children and young people.
• It is essential everyone involved with delivering tennis in Australia understands their responsibility in relation to child-safety.