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About the Role

Leads the AI pre-sales operating model, overseeing a multi-disciplinary team of AI Architects and AI Engineers responsible for designing and delivering customer-ready POCs, accelerators, and technical assets that drive revenue and adoption of Now Assist, AI Agents, App Engine, Workflow Data Fabric, and RaptorDB.

Responsibilities

• Build, lead, and scale the AI Foundry team (Architects + Engineers) to deliver high-quality, high-velocity POCs across the Platform, AI and Data portfolio.
• Operationalise our POC-led AI presales motion, defining processes, intake mechanisms, prioritisation criteria, and delivery standards for the region.
• Oversee the design and execution of technical POCs, ensuring architectural quality, feasibility, and alignment with customers’ AI and data landscapes.
• Mentor and grow AI Architects and Engineers, maturing both pre-sales skills and hands-on technical capability.
• Partner with sales leadership to shape and back large Platform + AI programs with strong architectural guidance.
• Champion innovation by identifying emerging AI patterns and bringing them into repeatable pre-sales motions.

Requirements

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving.
• 10+ years in technical presales, solution architecture, workflow automation, or enterprise platform leadership.
• Proven leadership of high-performing technical teams within complex enterprise environments.
• Deep understanding of AI/ML fundamentals (LLMs, agentic automation, vector search, governance, data pipelines).
• Demonstrated experience with ServiceNow Platform: Now Assist, AI Agents, App Engine, IntegrationHub, Workflow Data Fabric, RaptorDB.
• Strong executive communication skills, ability to influence senior stakeholders, and credibility in C-level conversations.
• Experience operating in ambiguous, high-growth environments with the ability to build net-new processes and operating models.

Skills

• AI/ML fundamentals
• LLMs
• Agentic automation
• Vector search
• Data pipelines
• ServiceNow Platform
• Now Assist
• AI Agents
• App Engine
• IntegrationHub
• Workflow Data Fabric
• RaptorDB
• Executive communication
• Influencing senior stakeholders
• C-level conversations

Location

• Sydney
• Melbourne

Work Type

• Flexible

Experience Level

• 10+ years

Education Level

• CSA
• CAD
• Advanced certs (CTA, CMA, AI-related certifications) preferred

About the Company

• ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started. Join us to put AI to work for people.

Equal Opportunity

• ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.