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About the Role

Lead strategic development, execution, and continuous improvement of faculty-led education programs and customer engagement initiatives within the Heart Failure division. Oversee Speaker’s Bureau planning and operations, ensure high-quality clinician education, and strengthen customer relationships. Apply advanced business and educational principles to design impactful programs, optimize processes, and drive cross-functional collaboration, championing efficiency, compliance, and best practices to elevate customer experience and support portfolio growth.

Responsibilities

Lead strategic planning, execution, and compliance oversight of the Speaker’s Bureau program across all regions.
Recruit, onboard, and develop faculty speakers to ensure clinical excellence and message consistency.
Partner with Medical Affairs, Compliance, Marketing, and Finance to maintain accurate speaker content, fee schedules, contracts, and documentation.
Oversee scheduling, logistics, and quality assurance of all speaker programs (in‑person, virtual, hybrid).
Monitor speaker performance and program impact; implement continuous improvement strategies.
Design and deliver high‑quality educational experiences for clinicians, customers, and key accounts, aligned with business and clinical priorities.
Oversee management of customer engagement events including advisory boards, trainings, workshops, immersive learning experiences, and peer‑to‑peer activities.
Collaborate with Sales, Clinical, and Marketing partners to assess educational needs and tailor programs appropriately.
Ensure all education content meets regulatory, compliance, and brand standards.
Strengthen clinician relationships through meaningful, insights‑driven engagement and follow‑up.
Support field teams with education resources, program planning, and customer-facing materials.
Identify opportunities to expand reach, improve customer experience, and support adoption/retention of key technologies.
Gather customer insights to inform marketing strategies and product education needs.
Oversee budget planning, forecasting, and program spend to ensure efficient use of resources.
Track KPIs, attendance, speaker utilization, engagement trends, and business impact; deliver reporting to leadership.
Maintain accurate systems, records, and tools for Speaker’s Bureau management and customer programs.
Drive operational improvements through process enhancements, technology utilization, and cross‑functional alignment.
Provide guidance and mentorship to supporting roles, agencies, or vendors involved in program execution.
Represent Professional Education in cross‑functional initiatives and strategic planning.
Ensure smooth collaboration with Compliance, Legal, Sales Leadership, Medical Affairs, and Marketing partners.

Requirements

Bachelors’ Degree in life sciences, engineering, nursing, or applicable educational field.
8+ years progressively responsible experience in technical education, with a demonstrated record of designing and administering field-based education programs.
Excellent verbal and written communication with ability to effectively communicate at multiple levels in the organization.
Strong leadership skills, including the ability to set goals and provide constructive feedback to build positive relationships for business results.
Strong organizational, planning, follow-up skills and ability to hold others accountable.
Ability to multi-task, prioritize, and meet deadlines.
Experience working in a broader enterprise in a highly matrixed and geographically diverse business environment.
Ability to work effectively within a team in a fast-paced changing environment.
Ability to travel approximately 30-40%.

Skills

Excellent verbal communication
Excellent written communication
Leadership skills
Organizational skills
Planning skills
Follow-up skills
Ability to hold others accountable
Ability to multi-task
Ability to prioritize
Ability to meet deadlines
Experience working in a highly matrixed and geographically diverse business environment
Ability to work effectively within a team
Experience managing people
Experience leading teams

Location

Austin, TX office

Experience Level

8+ years progressively responsible experience in technical education

Education Level

Bachelors’ Degree in life sciences, engineering, nursing, or applicable educational field
Master’s Degree

Salary/Compensations

$113,300.00 – $226,700.00

Benefits

Career development with an international company
Free medical coverage in Health Investment Plan (HIP) PPO medical plan (for qualifying employees)
Excellent retirement savings plan with high employer contribution
Tuition reimbursement
Freedom 2 Save student debt program
FreeU education benefit (affordable and convenient path to getting a bachelor’s degree)
Health and wellness benefits

About the Company

Abbott enables employees to do work that matters, grow, learn, care for themselves and their family, be their true self, and live a full life.
Recognized as a great place to work in dozens of countries worldwide.
Named one of the most admired companies in the world by Fortune.
Recognized as one of the best big companies to work for.
Recognized as the best place to work for diversity, working mothers, female executives, and scientists.
The Heart Failure (HF) business develops solutions to diagnose, monitor, and manage heart failure.
Connect with Abbott at www.abbott.com, www.facebook.com/Abbott, and on Twitter @AbbottNews.

Equal Opportunity

Abbott is an Equal Opportunity Employer, committed to employee diversity.