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About the Role

This position provides assistance to the Collections team in the collection and accounts functions for all AIR LIQUIDE Healthcare (ALH) and Healthy Sleep Solutions (HSS) accounts. A key function is to ensure all collection entries are posted in the Great Plains system (ERP) to maintain an accurate Aged Trial Balance.

Responsibilities

• Deal with inbound and outbound calls, faxes and emails handling customer enquiries regarding products, services, stock availability, prices and delivery options in a timely manner.
• Responsibility for maintaining an Aged Trial Balance as directed.
• Ensuring set KPI’s/Target are met in relation to Collections, DSO, Credit Balances and Aged debt.
• Dealing with Outbound Collection calls.
• Answering Customer telephone enquiries.
• Dealing with inbound correspondence relating to accounts.
• Liaising with ALH States staff to solve customer enquiries and obtain information necessary to complete Collection activities.
• Identifying accounts/groups of accounts that ALH is having difficulty collecting and co-ordinating with the National Collections Managers and the States Sales Teams to facilitate collection.
• Making recommendations to the National Collections Manager regarding non paying/problem accounts.
• Liaising with debt collection agency regarding delinquent debtors, as per Company’s policy.
• Raising and processing credit notes where appropriate with supporting documentation.
• Raising and processing account journals as required.
• Data entry/Account maintenance in the Great Plains system.
• Comply with Company’s priorities and policies in terms of debt collection.
• Comply at all times with all policies and regulations applicable to the role.
• Conducting all activities in accordance with requirements of ALH's Quality Management System.
• Processing Banking and applying payments within the GP system on a daily basis as directed.
• Other administrative and collection duties as directed by the National Collections Manager.

Requirements

• At least one year practical experience in collections / accounts receivable.
• Strong interpersonal and communications skills.
• Excellent organisation skills and ability to work autonomously.
• Ability to define problems, collect data, establish facts and draw valid conclusions.
• Ability to solve practical problems and to respond to inquiries.
• Good computer literacy.

Skills

• Collections
• Accounts Receivable
• Interpersonal skills
• Communication skills
• Organisation skills
• Problem-solving
• Computer literacy

Location

• Australia

Work Type

• Full-time

Experience Level

• 1+ year experience in collections/accounts receivable

Education Level

• Qualification or experience in accounting preferable but not essential
• Basic understanding of accounting principles

About the Company

• A world leader in gases, technologies and services for Industry and Health, Air Liquide is present in 78 countries with approximately 64,500 employees and serves more than 3.8 million customers and patients.
• Oxygen, nitrogen and hydrogen are essential small molecules for life, matter and energy. They embody Air Liquide’s scientific territory and have been at the core of the company’s activities since its creation in 1902.
• At Air Liquide, we are committed to build a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world.
• We welcome and consider applications from all qualified applicants, regardless of their background.
• We strongly believe a diverse organization opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to innovate by living our fundamentals, acting for our success and creating an engaging environment in a changing world.
• Through the passion and diversity of its people, Air Liquide leverages energy and environment transition, changes in healthcare and digitization, and delivers greater value to all its stakeholders.
• Join us for a stimulating experience: you’ll find a world of learning and development opportunities where inventiveness is at the heart of what we do, in an open, collaborative and respectful environment.
• Discover what your professional journey at Air Liquide could be here!

Equal Opportunity

• We welcome and consider applications from all qualified applicants, regardless of their background.
• We strongly believe a diverse organization opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to innovate by living our fundamentals, acting for our success and creating an engaging environment in a changing world.