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About the Role

The Lead Technical Trainer is responsible for managing day-to-day operations, customer education, and other engagements at a Viega Experience Center (VEC). This position encompasses oversight of training programs, facility management, tours, and events to ensure a seamless and impactful customer experience. Interacts with a variety of customers to deliver tailored education and foster an engaging adult learning environment.

Responsibilities

Conduct on-site tours and trainings for Viega customers, flexing content and style for the target audience.
Facilitate training sessions using hands-on activities, learning displays, online job aids, and PowerPoint presentations.
Manage customer relationships during and after training courses to ensure satisfaction.
Explain and demonstrate expert knowledge in all Viega systems and applications, articulate company services, and offer solutions to customer problems.
Discuss various industry aspects including business skills, supply chain, sales, design, and construction processes.
Speak in both general and detailed technical terms within the same presentation.
Oversee the customer experience at the assigned location and collaborate with Viega field sales or other SMEs for a best-in-class training experience.
Stay current with industry trends, referencing relevant studies, articles, and white papers to bolster Viega's competitive positioning.
Provide backup support for in-person customer education at other Viega Seminar Centers, Viega Experience Centers, Trade Shows, or travel events.
Support the local sales team with special events held at the assigned location or in the field.
Manage inventory of training materials, tools, and equipment at the assigned location, ensuring availability and functionality.
Maintain Viega workshops, tools, and displays for optimal operation and utilization during training sessions.
Report facility utilization metrics to Training Leadership and explore new engagement methods to encourage building utilization.
Design and construct piping displays as required for training sessions or promotional purposes.
Independently manage a comprehensive schedule while effectively collaborating with cross-functional teams across multiple time zones.
Collaborate with external vendors to ensure deliverables meet Viega’s quality standards and specifications.
Assist with classroom preparation and cleanup.
Travel up to 20% of the time.
Attend meetings as required and/or assigned.
Perform other duties as required and/or assigned.

Requirements

Proficient in common office equipment and software, including computers, printers, Microsoft Word, Excel, Outlook, Teams, and PowerPoint.
Ability to explain complex concepts to diverse adult learners in an engaging, entertaining, and informative manner.
Strong interpersonal skills with demonstrated ability to effectively partner with key stakeholders and tactfully exercise influence across the organization.
Effective communication, both verbally and in writing.
Ability to effectively manage multiple tasks and priorities.
Exceptional written, verbal, and listening communication skills, with the ability to engage stakeholders at all levels of the organization.
Outstanding presentation, public speaking, instruction, and training skills, with an emphasis on delivering impactful and professional sessions.
Analytical and problem-solving abilities to develop effective solutions to challenges.
Excellent troubleshooting and decision-making skills to ensure quick and accurate resolution of issues.
Ability to deliver exceptional service while maintaining a positive company image and attitude in all interactions.
Effectively lead and motivate employees.
Bilingual skills (French Canadian or Spanish, depending on location) preferred.
High school diploma or equivalent required.
5-7 years of related industry experience, preferably as a plumber, pipefitter, HVAC technician, or working directly for Viega, required.
Previous work experience in training, showroom, sales, or related experience required.
Equivalent combinations of education and experience may be considered in lieu of these requirements.

Skills

Microsoft Word
Microsoft Excel
Microsoft Outlook
Microsoft Teams
Microsoft PowerPoint
Interpersonal skills
Communication skills
Task management
Priority management
Presentation skills
Public speaking
Instruction skills
Training skills
Analytical skills
Problem-solving skills
Troubleshooting skills
Decision-making skills
Customer service skills
Leadership skills
Motivation skills
Bilingual skills (French Canadian or Spanish)

Location

Toronto

Work Type

On-site
Travel up to 20%

Experience Level

5-7 years related industry experience
Previous work experience in training, showroom, sales, or related experience

Education Level

High school diploma or equivalent
Bachelor’s Degree preferred
Trade School Completion preferred

About the Company

At Viega, we are dedicated to building a diverse, inclusive, and authentic workplace.

Equal Opportunity

Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At Viega, we are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role but don’t check every box in the qualifications section, we encourage you to apply anyway. You may be just the right candidate for this or other positions we have in the future.