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About the Role

Seeking a Fashion Advisor passionate about client service and fashion expertise. This role provides superior service, increases client conversion and retention, drives revenue, and inspires brand loyalty, working with a diverse sales team and reporting to Boutique leadership.

Responsibilities

• Lead new customer development, converting walk-in traffic into clients and brand ambassadors.
• Optimize client experience by providing prompt, professional, warm, and courteous service.
• Build genuine client relationships through thoughtful and consistent outreach.
• Consistently raise service levels and exceed client expectations.
• Manage repairs and follow up with clients regarding repairs and alterations.

Requirements

• Ability to thrive and collaborate in a team environment.
• Understanding of and passion for client experience.
• Excellent communication skills.
• Foreign language skills preferred.
• Passion for the House of CHANEL, its history, product offerings, and social/cultural initiatives.
• Curiosity and desire for professional growth within CHANEL.
• Minimum 3 years of related experience.
• Ability to lift 15 lbs.
• Flexible schedule, including late nights, weekends, and some holidays.
• Full-time in-store and in-person presence required for client sales and service.

Skills

• Service-minded approach.
• Fashion expertise.
• Collaborative partnership building.
• Ability to foster inclusive and connected client experiences.
• Appreciation for art, beauty, and luxury.
• Teamwork and collaboration.
• Client experience understanding and passion.
• Excellent communication.
• Passion for CHANEL's history, products, and initiatives.
• Curiosity and desire to learn.

Location

• San Francisco

Work Type

• Full-time
• In-store
• In-person

Experience Level

• Minimum 3 years of related experience

Salary/Compensations

• Hourly rate range: $28.00 - $34.00

Benefits

• Wellbeing resources, including paid time off for wellbeing (Wellbeing Days in Retail) and a Wellbeing fund.
• Family and caregiving benefits (parental leave, fertility support, Milk Stork, Care.com Membership).
• Generous paid time off policies (vacation, holiday, sick, volunteer days).
• 401K and other incentives.
• Robust healthcare offerings (medical, dental, vision, MDLIVE, One Medical, Flexible Spending Accounts, Health Savings Account, Employee Assistance Program).
• Life insurance, Accidental Death & Dismemberment, Short Term Disability, Long Term Disability.
• Health Advocate, International Business Travel Accident & Medical, Commuter Transit & Parking.

About the Company

• CHANEL focuses on creating an inclusive culture that nurtures personal growth and collective progress.
• The company believes individual uniqueness increases team diversity, complementarity, and effectiveness.
• CHANEL is a private company dedicated to quality craftsmanship and high-end luxury creations.
• Founded by Gabrielle Chanel in 1910.
• Employs over 32,000 people worldwide.
• Core values include exceptional creation and client experience, nurturing human potential, and positive impact on people, environment, and communities.
• Promotes arts, culture, and creativity, investing in R&D, sustainability, and innovation.
• Offers a unique work environment encouraging understanding of the brand, business, and personal motivations.
• Fosters collaboration and respect, believing diversity is essential for success.
• Committed to competitive rewards, wellbeing programs, learning and development, and global parental leave.
• Supports Diversity & Inclusion, fostering respect, empathy, and dignity.
• Offers Employee Resource Groups in the US.
• Empowers employees through CHANEL Community for volunteering and donation matching.
• Committed to Sustainability with CHANEL Mission 1.5° climate action plan.
• Extends legacy of cultural engagement through global and US support for arts and culture.
• Fondation CHANEL, since 2011, empowers women and girls globally.
• Provides career and leadership development through in-house teams and programs.

Equal Opportunity

• CHANEL focuses on creating an inclusive culture that nurtures personal growth and collective progress.
• The company believes individual uniqueness increases team diversity, complementarity, and effectiveness.
• CHANEL intentionally promotes Diversity & Inclusion, fostering respect, empathy, and dignity for all.
• Diversity across human differences is essential to the organization and client connections.
• Offers Employee Resource Groups in the US to foster a diverse, inclusive, and equitable community.