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About the Role

As Senior Manager, Operational Risk, you will provide Line two leadership across Pepper Money, overseeing the effectiveness of operational risk management and acting as a trusted risk partner to the business. The role focuses on incident and issue governance, root cause and thematic analysis, risk-in-change oversight, business partnership, and translating operational risk data into clear, meaningful insights for senior management and governance forums. You will also lead and develop a team of operational risk professionals, playing an important role in strengthening Pepper’s risk culture and capability.

Responsibilities

Providing senior Line two oversight of operational risk management across the business, ensuring risks are managed in line with Pepper’s Risk Management Framework and Risk Appetite
Acting as a senior risk partner to executive and business leaders, providing credible, proportionate and commercially informed challenge
Overseeing the governance and quality of risk and control management activities, including review and challenge of Risk and Control Self-Assessments (RCSA)
Overseeing the governance and quality of incident and issue management, including investigation, root cause analysis, remediation and escalation
Translating incident, issue, RCSA and control data into clear, actionable insights and emerging risk themes for senior management and governance forums
Coordinating operational risk engagement for material projects and change initiatives, ensuring risks are identified, assessed and managed throughout delivery
Leading, coaching and developing operational risk team members, building capability, consistency and confidence in risk judgement
Contributing to broader risk and compliance initiatives and the ongoing uplift of Pepper’s risk maturity

Requirements

Extensive experience in operational risk, compliance, assurance or related roles within financial services
Experience providing second-line risk oversight, business partnering and senior-level challenge
Strong experience with incident and issue management, root cause analysis and remediation governance
Experience supporting major projects or change initiatives from a risk perspective
Proven people leadership experience, including coaching and developing risk professionals
Excellent written and verbal communication skills, with the ability to influence senior stakeholders

Skills

Operational Risk Management
Risk Partnership
Incident and Issue Governance
Root Cause Analysis
Thematic Analysis
Risk-in-Change Oversight
Business Partnership
Data Translation
Risk Culture Development
Risk Management Framework
Risk Appetite
Risk and Control Self-Assessments (RCSA)
Remediation Governance
Project Risk Management
Team Leadership
Coaching
Stakeholder Influence

Location

Hybrid

Work Type

Hybrid

Experience Level

Senior Manager
Senior

Education Level

Bachelor’s degree in business, finance, commerce, law or a related discipline (valued but not essential)
Relevant professional qualifications (valued but not essential)

Benefits

Development opportunities
Spice Reward and Recognition Program
DE&I initiatives
Hybrid working model
Flexible parental leave policies
Purchased leave options
Free gym membership
Discounted health insurance policies
Novated leasing
Staff loan rates
Referral Bonus ($2000)

About the Company

Pepper Money is dedicated to helping people succeed, becoming one of the largest, most trusted, and award-winning non-bank lenders in Australia and New Zealand.
Over 26 years, Pepper Money has helped over half a million Australians reach their goals with expanding lending options.
Pepper Money's values are Can Do, Balanced, and Real.
Pepper Money is proud of its inclusive and diverse workplace built over the last 26 years, with diversity embedded in people practices, communication, and values.