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About the Role

Scoopers at Salt & Straw create happiness through moments of wonder by offering unparalleled guest experiences. They guide guests on taste adventures, sampling and scooping ice cream while narrating the journey to create OMG moments, unlike anything else in the world. Scoopers foster a welcoming environment, embodying kindness, unexpected discovery, and full-faced attention, which contributes to Salt & Straw's legendary hospitality and its status as a community favorite.

Responsibilities

Interact with guests throughout their visit, ensuring an engaging and memorable experience.
Maintain a strong understanding of the brand, production techniques, partnerships, and flavor profiles to educate guests and provide recommendations.
Scoop perfect portions for guests according to shop standards.
Process transactions accurately using the POS system, handle cash, and provide correct change.
Prepare, label, and store waffle batter and cones; operate the waffle iron; maintain a clean waffle station.
Adhere to shop, food quality, and safety standards, including cleaning, organization, and product preparation.
Replenish retail products, freezers, paper goods, waffle batter, cones, and other supplies.
Consolidate ice cream tubs and replenish stock from the walk-in freezer, tempering tubs correctly.
Accurately pack Third-Party Delivery orders according to company standards, ensuring correct portioning, packaging, and labeling.
Answer phones promptly, providing excellent service and responding to inquiries.
Greet guests, manage line flow, answer questions, explain shop options, and promote online ordering and pint purchases.
Taste ice cream daily to effectively communicate flavor profiles to customers.

Requirements

Valid food handlers' card (required within 30 days of employment or per local requirement).
Experience in food service, fast-casual dining, or hospitality-focused industry (preferred).

Skills

Ability to learn, discuss, and sample classic and seasonal flavors and products.
Excellent communication skills and ability to deliver legendary hospitality.
Passion for delivering outstanding guest experiences.
Ability to work with diverse individuals.
Ability to cooperate and work as part of a team.
Ability to work effectively and positively under pressure and changing priorities.
Ability to thrive in a fast-paced, dynamic environment with a hands-on approach.
Fluency in English.
Ability to work evenings, late nights, weekends, and holidays.
Ability to work at least 3 shifts per week, including 2 closing shifts.

Location

San Francisco, CA 94102

Work Type

Seasonal

Salary/Compensations

$19.18 - $19.18 Hourly

Benefits

Optional earned wages access.
401(k) with 50% company match up to 1% of salary after three months (available for part-time team members).
Medical, Dental, and Vision insurance (available upon reaching 780 hours worked within a defined measurement period).
Flexible Spending Accounts (FSA).
Health Savings Accounts (HSA).
Supplemental coverage (Accident, Critical Illness, Hospital Indemnity Insurance).
Free, 24/7 access to licensed mental health professionals for team members and their families.
Flexible scheduling.
One hour of Sick Time per 30 hours worked.
12 weeks of Paid Parental Leave at 70% of pay.
Two hours of Paid Voting Time.
Up to $1,800 per year in Educational Assistance.
Career development and growth opportunities.
30% Team Member discount.
Early access to new flavors.
Commuter FSA.
UHC Wellness Rewards (up to $1,000).
Affordable FIGO Pet Insurance.
Inclusive culture with a welcoming, supportive workplace.

About the Company

From humble beginnings to becoming a beloved spot in our community, our story is one of innovation, community, and the pursuit of the perfect scoop.
Each flavor tells a story, and every cone holds more than just ice cream—it holds memories, smiles, and moments of pure joy.
We pride ourselves on our ever-evolving menu, offering classic favorites and introducing new, exciting flavors to surprise and delight our guests.
Using ice cream as the platform, we pioneer and share experiences that inspire and connect us all.
Our values include: Create the Unbelievable, Show Up Generously, Act with Thoughtful Curiosity, Share Human Kindness, Make It Count.
These values guide us to create happiness through moments of wonder in every scoop, smile, and shared moment, forming the foundation of our brand and shaping our workplace culture.

Equal Opportunity

Salt & Straw fosters an inclusive workplace where all team members and applicants are treated fairly, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, age, or any other protected status.
We are committed to providing equal employment opportunities for all.
If you are a U.S. applicant with a disability and need assistance or a reasonable accommodation to apply, please contact our Talent team at people@saltandstraw.com.
Reasonable accommodations are available to support individuals with disabilities.
We participate in E-Verify to confirm work authorization but do not use this process to pre-screen applicants.
Qualified candidates with criminal histories are also considered in accordance with applicable laws.