Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

Build and nurture executive-level customer relationships with strategic Brand customers, managing client portfolios end-to-end.
Champion customer-centricity and collaborate with internal teams to improve the customer journey.
Partner with cross-functional teams.
Evolve tools, processes, and strategy for customer engagement and segmentation.
Continuously improve customer health, ensuring product and solution adoption.
Coach and mentor Brands Customer Success team CSMs, sharing best practices.
Identify and lead cross-functional initiatives to enhance customer experience.
Address challenging customer requests and resolve issues.
Communicate progress of initiatives to internal and external stakeholders.
Lead renewal strategy and forecasting, including mitigation sessions, value-selling coaching, assumption challenging, and maintaining forecast accuracy, along with contract negotiation and paperwork.
Ensure customer value realization and adoption, coaching teams to be trusted advisors driving long-term growth.
Ensure customers view LiveRamp as a strategic and foundational partner driving business value.
Collaborate with Product, Support, Services, Marketing, Finance, Data Ethics, Legal, and Sales to deliver exceptional customer experiences.

Enterprise B2B SAAS CSM experience, with emphasis on Media Buying & Measurement, Collaboration, or Identity.
Minimum 5 years as CSM/Account Director, or 8+ years customer-facing with 2 years in Customer Success.
Preferred history of growth in role seniority or account size.
Experience with accounts $2M+ in ARR, or strong negotiation and project management skills.
Experience managing 3-5 highly strategic accounts (nice to have).
Experience managing 20+ $500k+ accounts simultaneously.
Familiarity with LiveRamp and its ecosystem role (brand client or platform side).
Familiarity with Clean Room solutions, Measurement, and/or Collaboration use cases.
Familiarity with Salesforce or other CRM software.
Experience drafting and delivering QBRs and executive summaries.
Experience managing renewals and partnering with Sales on upsells/cross-sells.
Multiple roles across adtech/martech on Sales or Buy side (Brand/Agency) (nice to have).

Strong leadership: ability to steer internal stakeholders towards common objectives.
Motivating and project managing internal stakeholders.
Strong organizational capabilities.
Ability to plan proactively.
Ability to anticipate multiple outcomes and plan for each scenario.
Resourcefulness.
Ability to source information not inherently possessed.
Ability to navigate disparate internal and external resources.
Persistence in obtaining necessary information.
Tact and presence: ability to prepare for C-level conversations (familiarity with NPV, IRR, ROI a bonus).
Ability to craft and present value summaries from the customer's perspective.
Strategic insight: understanding client business goals and aligning solutions with success criteria.
Track record of identifying upsell and cross-sell opportunities to achieve revenue growth.
Strong relationship and empathy: ability to understand product/process change impact on customer business.
Ability to communicate disruptive change and empathize with customers.
Ability to provide recommended adjustments to change based on customer and potential other customers (bonus).

Work with talented, collaborative, and friendly people.
In-person and virtual events such as game nights, happy hours, camping trips, and sports leagues.
Flexible paid time off.
Paid holidays.
Options for working from home.
Paid parental leave.
Comprehensive benefits package: medical, dental, vision, life and disability, an employee assistance program, voluntary benefits, and perks programs for healthy lifestyle and career growth.
401K matching plan: 1:1 match up to 6% of salary.
Employee Stock Purchase Plan: 15% discount off purchase price of LiveRamp stock (U.S. LiveRampers).

LiveRamp is the data collaboration platform of choice for the world’s most innovative companies.
A groundbreaking leader in consumer privacy, data ethics, and foundational identity.
Sets the new standard for building a connected customer view with unmatched clarity and context while protecting brand and consumer trust.
Offers complete flexibility to collaborate wherever data lives to support a wide range of data collaboration use cases.
Hundreds of global innovators turn to LiveRamp to build enduring brand and business value by deepening customer engagement and loyalty, activating new partnerships, and maximizing first-party data value.
LiveRamp’s mission is to connect data in ways that matter, starting with its people.
Inspired teams enlist people from a blend of backgrounds and experiences.
Individuals do their best when they bring their full selves to work and feel like they truly belong.
Connecting LiveRampers to new ideas and one another is a guiding principle, informing hiring, training, and growth across nine countries and four continents.
LiveRamp is based in San Francisco, California with offices worldwide.

LiveRamp is an affirmative action and equal opportunity employer (AA/EOE/W/M/Vet/Disabled).
Does not discriminate in recruiting, hiring, training, promotion, or other employment because of a person's race, color, sex, age, religion, national origin, protected veteran, disability, sexual orientation, gender identity, genetics, or other protected status.
Qualified applicants with arrest and conviction records will be considered in accordance with the San Francisco Fair Chance Ordinance.
Uses automated decision systems (ADS) as part of the recruitment and hiring process.
Committed to providing reasonable accommodations and ensuring an equitable hiring experience for all candidates, especially if ADS creates a barrier due to disability or other protected characteristic.
California residents: Refer to the California Personnel Privacy Policy for information on personal data collection, use, and disclosure during the job application process.

Senior Brands Account Director at LiveRamp

Senior Brands Account Director