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About the Role

This role focuses on building and scaling GoFundMe’s Identity and Access Management platform, ensuring secure and low-friction login, verification, session security, account recovery, and practical authorization. AI proficiency is a core expectation, requiring comfort with daily AI tool usage and an AI/machine-learning-driven approach to account protection and operational workflows. The ideal candidate is a builder who has shipped identity systems in production and can execute both 0 to 1 and 1 to 100 work, rather than just maintaining a mature stack.

Responsibilities

Own the strategy and execution for identity and account access across login, MFA, passkeys/WebAuthn, session management, and account recovery.
Drive measurable improvements in security and user outcomes, including login success, recovery success, conversion, ATO reduction, and reliability.
Lead 0 to 1 builds and 1 to 100 rollouts, including migrations from legacy flows with strong launch discipline, monitoring, and rollback plans.
Partner with Engineering and Security on threat modeling and abuse cases, translating learnings into product and platform changes.
Build platform primitives, APIs, and shared components, driving adoption through documentation and enablement.
Own key authorization surfaces, such as admin access controls, roles, permissions for internal tools, and auditing.
Make build vs. buy decisions and lead vendor evaluations and integrations, considering long-term operability and risk.

Requirements

Proven experience shipping identity and access systems end-to-end in production with clear decision ownership.
Strong familiarity with modern authentication patterns, including MFA, passkeys/WebAuthn, session security, and account recovery design.
Working knowledge of OAuth 2.0 and OIDC.
Familiarity with SSO and SAML is a plus.
Strong examples of building from scratch and scaling, with rollout discipline and measurable outcomes.
Strong judgment balancing security, user experience, and operational risk.
Comfortable in technical conversations and able to explain tradeoffs clearly to non-technical stakeholders.
High autonomy to identify problems, form a point of view, and drive execution.
Strong cross-functional leadership with Engineering, Security, Data, and other product teams.
Uses AI tools in daily work to move faster and produce higher quality outputs (analysis, synthesis, PRDs/RFCs, experiment plans, incident or launch retros).
Experience partnering with data science or ML engineers to ship model-driven or AI-assisted capabilities with clear success metrics and monitoring.
Strong instincts around responsible AI use in security-sensitive domains, including quality, failure modes, guardrails, privacy, data handling, and human review.

Skills

Identity depth
Shipping identity and access systems
Modern authentication patterns
MFA
Passkeys/WebAuthn
Session security
Account recovery design
OAuth 2.0
OIDC
SSO
SAML
Building from scratch
Scaling systems
Rollout discipline
Measuring outcomes
Security-user experience-operational risk balancing
Technical communication
Explaining tradeoffs to non-technical stakeholders
High autonomy
Cross-functional leadership
AI tools usage
Partnering with data science or ML engineers
Responsible AI use in security-sensitive domains
ATO investigations
Fraud defenses
Incident response
Software engineering (security, infrastructure, or platform domains)
Improving device and risk signals
Detection feedback loops
Operational tooling around account security

Location

San Francisco, Bay Area

Work Type

Full-time
Hybrid (3x a week in-office)

Experience Level

Staff level
Proven experience shipping identity and access systems end-to-end in production
Experience building from scratch and scaling (0 to 1 and 1 to 100 work)

Salary/Compensations

Annual U.S. salary range: $181,000 - $240,000
Equity offered
Geolocation differentials may increase pay
Pay may vary based on skills, experience, education, or training

Benefits

Competitive pay
Comprehensive healthcare benefits
Financial assistance for hybrid work
Financial assistance for family planning
Generous parental leave
Flexible time-off policies
Mental health and wellness resources
Learning, development, and recognition programs
Diversity, equity, and inclusion initiatives
Employee resource groups
Volunteering program
Dental insurance
Vision insurance
Life insurance
401(k) saving program

About the Company

GoFundMe is the world’s most powerful community for good, dedicated to helping people help each other.
It unites individuals and nonprofits, making it easy and safe to ask for help and support causes.
The community has raised over $40 billion since 2010.
Core values include: impatient to be great, find a way, earn trust every day, fueled by purpose.
Partners with GoFundMe.org, an independent public charity, to extend community reach and drive social change.
Publishes an annual “Year in Help” report reflecting community impact.
Company news and announcements are available in the Newsroom.

Equal Opportunity

GoFundMe is an equal opportunity employer that actively pursues candidates of diverse backgrounds and experiences.
Does not discriminate on the basis of race, color, religion, ethnicity, nationality or national origin, sex, sexual orientation, gender, gender identity or expression, pregnancy status, marital status, age, medical condition, mental or physical disability, or military or veteran status.
Provides reasonable accommodation for job applications, interviews, or participation in the hiring process; contact accommodationrequests@gofundme.com.