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About the Role

Fast Park & Relax seeks a dependable, customer-focused Parking Guest Ambassador to manage parking operations and support guests. This role is essential for maintaining efficient traffic flow, maximizing parking capacity, and delivering outstanding customer service. The Ambassador coordinates parking operations, directs traffic, monitors activity, assists guests, enforces regulations, and ensures a safe, clean, and well-managed environment.

Responsibilities

Direct vehicles to available parking spaces using hand signals and verbal instructions.
Monitor parking lots for efficient space usage and congestion prevention.
Enforce parking rules, including time limits and prohibited areas.
Respond to customer inquiries regarding parking availability, directions, and regulations.
Assist customers with parking-related issues such as lost tickets or lockouts.
Communicate with parking team members to ensure smooth operations.
Operate parking equipment, including gates, ticket dispensers, and payment systems.
Prepare reports on parking occupancy, revenue, and incident activity.
Maintain a clean, organized work area and ensure facility safety and security.
Perform other assigned duties.

Requirements

Ability to work overnight and weekend shifts.
Comfortable working outdoors and on your feet.
Experience handling high-volume phone calls and radio communications.
Experience working in a fast-paced environment and managing multiple tasks simultaneously.
Ability to understand and follow written and verbal instructions.
Ability to communicate effectively in English (both written and spoken).
Ability to pass a background check and drug screening.
Ability to lift and move up to 25 pounds.
Ability to climb, balance, stoop, kneel, crouch, or crawl as needed.

Skills

Customer-service oriented
Excellent communication skills (verbal and written)
Strong interpersonal skills
Professionalism with diverse individuals
Ability to effectively handle stressful situations
Ability to resolve conflicts calmly and efficiently
Proficient in basic math
Proficient in computer skills
Ability to read and interpret maps and directions
Strong problem-solving skills
Strong decision-making skills
Ability to work independently
Ability to work as part of a team
Ability to adapt to changing priorities
Ability to meet deadlines
Knowledge of parking procedures (preferred)
Ability to operate two-way radios and other communication equipment
Ability to maintain accurate records and documentation
Ability to multitask in a fast-moving environment

Location

Austin Fast Park - Del Valle, TX 78617
2300 Spirit of Texas Drive, Del Valle TX 78617

Work Type

Full Time
Evening Shift
Evening Shifts 4pm - 12am (including weekends)

Experience Level

Minimum of one year of experience in dispatching, customer service, or a related field

Education Level

High School Diploma or GED equivalent
Equivalent combination of education and experience

Salary/Compensations

$16.00/hour to start

Benefits

Medical (PPO or HDHP)
Dental
Vision
Health Savings Account (HSA)
Basic Life / AD&D
Supplemental Life / AD&D
Disability Insurance
Employee Assistance Program (EAP)
401(k) Retirement Savings Plan
Paid Time Off (PTO)
Holiday Pay