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About the Role

Fast Park & Relax seeks a dependable, customer-focused Parking Guest Ambassador to manage parking operations and support guests. This role is essential for maintaining efficient traffic flow, maximizing parking capacity, and delivering outstanding service. The Ambassador will coordinate and oversee parking operations by directing traffic, monitoring activity, assisting guests, enforcing regulations, and ensuring a safe, clean, and well-managed environment.

Responsibilities

Direct incoming and outgoing vehicles to available parking spaces using clear hand signals and verbal instructions.
Monitor parking lots to ensure efficient space usage and prevent congestion.
Enforce parking rules, including time limits and prohibited parking areas.
Respond to customer questions about parking availability, directions, and regulations.
Assist customers with parking-related issues (lost tickets, lockouts, etc.).
Communicate regularly with parking team members to ensure smooth operations.
Operate parking equipment, including gates, ticket dispensers, and payment systems.
Prepare reports on parking occupancy, revenue, and incident activity.
Maintain a clean, organized work area and ensure the safety and security of parking facilities.
Perform other related duties as assigned.

Requirements

Minimum of one year of experience in dispatching, customer service, or a related field.
Experience handling high-volume phone calls and radio communications.
Experience working in a fast-paced environment and managing multiple tasks simultaneously.
Ability to lift and move up to 25 pounds.
Ability to climb, balance, stoop, kneel, crouch, or crawl as needed.
Ability to pass a background check and drug screening.
Reliable and able to work overnight/weekend shifts.
Comfortable working outdoors and on your feet.
Able to multitask in a fast-moving environment.

Skills

Customer-service oriented.
Excellent communication skills (verbal and written).
Strong interpersonal skills and ability to maintain professionalism with diverse individuals.
Ability to effectively handle stressful situations and resolve conflicts calmly and efficiently.
Proficient in basic math and computer skills.
Ability to read and interpret maps and directions.
Strong problem-solving and decision-making skills.
Ability to work independently and as part of a team.
Ability to adapt to changing priorities and meet deadlines.
Knowledge of parking procedures (preferred).
Ability to operate two-way radios and other communication equipment.
Ability to maintain accurate records and documentation.
Ability to understand and follow written and verbal instructions.
Ability to communicate effectively in English (both written and spoken).

Location

Del Valle, TX 78617
Austin Fast Park
2300 Spirit of Texas Drive, Del Valle TX 78617

Work Type

Full Time
Evening Shift
4pm - 12am (including weekends)

Experience Level

Minimum of one year of experience in dispatching, customer service, or a related field.

Education Level

High School Diploma or GED equivalent or an equivalent combination of education and experience.

Salary/Compensations

$16.00/hour to start

Benefits

Medical (PPO or HDHP)
Dental
Vision
Health Savings Account (HSA)
Basic Life / AD&D
Supplemental Life / AD&D
Disability Insurance
Employee Assistance Program (EAP)
401(k) Retirement Savings Plan
Paid Time Off (PTO)
Holiday Pay

About the Company

Fast Park & Relax provides parking operations and guest support services.