Sr. Lead, Strategic Advisory (Human Experience Design) at Bond Brand Loyalty | Canada | Rezi

Sr. Lead, Strategic Advisory (Human Experience Design) at Bond Brand Loyalty

Sr. Lead, Strategic Advisory (Human Experience Design)

Bond Brand Loyalty · Canada

2 months ago

Sr. Lead, Strategic Advisory (Human Experience Design)

Bond Brand Loyalty · Canada

2 months ago
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About the Role

Lead high-impact client engagements, contribute to business growth, and support delivery of complex client engagements through human-centered, strategic leadership within the Human Experience (HX) team. Lead a team of consultants in delivering transformative change initiatives that reshape how organizations operate, engage their people, and serve their customers.

Responsibilities

  • Skilled at identifying opportunities, lead proposal development, design compelling solutions, and deliver persuasive presentations to contribute to revenue growth.
  • Demonstrated ability to oversee complex client engagements from scoping through execution, managing resources, and quality assurance, identifying executive and client alignment risks and resistance points and developing targeted mitigation strategies.
  • Expertise in change management methodologies and culture transformation practices, with a track record of designing and executing strategies that drive measurable improvements in employee experience and business outcomes.
  • Possess professional coaching credentials (ICF, level PCC preferred) with the ability to develop and support leadership transformation programs and coaching strategy within complex organizations at scale.
  • Proven ability to coach, and mentor, fostering collaboration and high performance through impact & influence.
  • Strong relationship management skills, building trusted advisor relationships with clients and stakeholders and influencing decision-making.
  • Advanced ability to apply human-centered design principles to organizational challenges, diagnose root causes, and develop innovative strategies that balance business objectives with human needs.
  • Strong written and verbal communication skills with the ability to synthesize complex ideas into compelling thought leadership, develop frameworks, and contribute to the team's market positioning.
  • Demonstrated agility in navigating ambiguity, managing competing priorities, and working effectively across teams to leverage diverse expertise.
  • Revenue growth through strategic business development activities, including leading proposal development, creating and scoping high-impact solutions, and delivering compelling presentations to prospective clients.
  • Successful execution of multiple key engagements simultaneously, ensuring delivery excellence, client satisfaction, and profitable outcomes while managing scope, timelines, and resources across projects.
  • Design and implementation of change management and culture transformation strategies that enable sustainable organizational change, resulting in measurable improvements in employee engagement and change adoption.
  • Design and implementation of comprehensive strategies that strengthen leadership capabilities and successful execution of organizational coaching strategy efforts for clients by drawing on ICF credentials (PCC preferred) in collaboration with the Coaching delivery team.
  • High-performing team developed and built through coaching, mentorship, and capability development, to accelerate individual growth and enhance team effectiveness.
  • Collaborate with colleagues to develop insights, frameworks, thought pieces, and case studies that strengthen the Employee Experience team’s market positioning.

Requirements

  • ICF credentials in professional coaching
  • Professional coaching credentials (ICF, level PCC preferred)
  • Demonstrated ability to operate in both written and spoken Spanish with professional level proficiency is a strong asset (preferred not mandatory).

Skills

  • Change management
  • Organizational culture
  • Leadership transformation
  • Professional coaching
  • Business Development
  • Solution Design
  • Proposal development
  • Client engagements
  • Engagement Delivery
  • Quality assurance
  • Risk management
  • Change Management Methodologies
  • Culture Transformation Practices
  • Employee experience
  • Business outcomes
  • Leadership Strategy
  • Organizational Coaching
  • Impact & Influence
  • Strategic Client Partnership
  • Relationship management
  • Human-Centered Strategic Thinking
  • Thought Leadership
  • Communication
  • Adaptive Leadership
  • Collaboration
  • Spanish language capabilities

Work Type

  • Hybrid work model

Experience Level

  • Sr. Lead

Salary/Compensations

  • $106,452.70 to $137,154.50 CAD annually

Benefits

  • Flexibility: A hybrid work model and flexible vacation offers agility to meet the needs of our global business and workforce, allowing us to inspire the best from our people.
  • Moments that matter: Social events like F1rst Thursdays, Kick-Off gatherings, and holiday parties make it easy to build relationships and have fun.
  • Health & Wellness support: Competitive healthcare and wellness benefits that care for both body and mind including Medical, Dental, Vision, Health Care Spending Account, Employee Assistance Program, access to 24/7 virtual healthcare and/or consultation services for you and your family — all available from your first day.
  • Future-focused: Retirement planning assistance with company matching.
  • Career development: Access to learning programs, mentorship, stretch projects, and internal mobility to keep you moving forward.
  • Celebrating your impact: Recognition programs for individual and team achievements, peer-nominated awards, and service anniversaries.

About the Company

  • Bond uses AI tools during parts of the screening, assessment, and selection process, supporting a fair and efficient hiring process.
  • We welcome applications from all qualified candidates; however, only those selected for an interview will be contacted.
  • This posting is for an existing vacancy.
  • The actual base salary compensation will vary depending on local market conditions, geography, and relevant job-related factors such as skills, qualifications, experience, and education/training.
  • At Bond, we believe compensation is more than a salary. Our Total Rewards program is designed to help you grow your career, support your well-being and keep you meaningfully connected.