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About the Role
Join Decagon's Founder's Office, a high-impact team working directly with Founders and Executives to scale the business and build a world-class AI company. This role involves tackling strategic and operational challenges, driving initiatives, identifying improvements, and building processes.
Responsibilities
- Tackle highest-priority strategic and operational challenges
- Drive strategic initiatives across the company
- Identify key areas for improvement
- Build processes
- Get things done
- Own projects end-to-end, from problem identification to scalable solution implementation
Requirements
- Past founder or aspiring founder
- Killer operator thriving in fast-paced environments
- Possess extremely high ownership
- Enjoy wearing multiple hats for new and ambiguous challenges
- Comfortable owning projects end-to-end
- Believe in first-principles thinking
- Excellent at analyzing problems and using data for decisions
- Excellent communicator, able to partner with cross-functional teams and influence stakeholders
- Passionate about building from the ground up
- Strong bias toward action and intensity
Skills
- Operational excellence
- High ownership
- Adaptability
- Project management
- First-principles thinking
- Problem analysis
- Data-driven decision making
- Process optimization
- Performance tracking
- Communication
- Cross-functional collaboration
- Stakeholder influence
Location
- Onsite
Work Type
- Full-time
- Onsite
Experience Level
- Past founder or aspiring founder
Salary/Compensations
- $170k - $250k + equity
Benefits
- Take what you need vacation policy (UK employees receive 25 days statutory leave)
- Medical benefits for you and your family
- Dental benefits for you and your family
- Vision benefits for you and your family
- Life Insurance
- Disability Benefits
- Retirement Plan (e.g., 401K, pension)
- Parental Leave
- Fertility and family building benefits through Carrot
- Daily lunches and snacks in the office
About the Company
- Decagon is a leading conversational AI platform.
- Empowers brands to deliver concierge customer experiences.
- Technology enables enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents.
- AI agents power personalized interactions across voice, chat, email, SMS, and other channels.
- Building a future where customer experiences are redefined for faster resolutions, richer conversations, and deeper relationships.
- Backed by world-class investors including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures.
- An in-office company driven by excellence and velocity.
- Values include Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle.