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About the Role

The Senior Account Manager is a crucial role in ClarusONE, acting as the main point of contact for the Member and managing the interface between the Member and ClarusONE. This role is responsible for developing the relationship between ClarusONE and the Member, driving strategic alignment between buy-side and sell-side activities for Generic medicines, and translating Walmart’s commercial and strategic priorities into actionable sourcing inputs.

Responsibilities

Lead and develop a solid and trusting relationship between Walmart and ClarusONE.
Develop a complete understanding of the Member needs for the Walmart pharmacy business.
Establish and operate within the agreed account management framework, oversee QBR’s and manage the annual Member strategic joint planning process.
Engage in frequent strategic planning meetings to align buy-side and sell-side strategies.
Coordinate activities to exceed assigned targets for growth and deliver on strategic objectives.
Facilitate solution development efforts that address Member wants/needs.
Evaluate the performance of any Member initiatives to ensure learnings are identified and corrective actions are proposed.
Ensure the development of internal processes for proactive issue identification and timely resolution on behalf of the Member.
Ensure relevant Member information is cascaded to all relevant internal teams at ClarusONE.
Plan and present periodic reports on Member progress, goals, and quarterly initiatives.
Continuously seek to drive operational efficiencies between Member and ClarusONE.
Support resolution of Member operational issues and develop plans to align sourcing activities within ClarusONE.
Monitor and report on financial and commercial performance for the Walmart account.
Lead and develop the Account Associate, Walmart, setting clear objectives and supporting professional growth.
Act as deputy to the Senior Director, Member Engagement where required.
Drive high Member satisfaction by ensuring ClarusONE consistently meets or exceeds agreed service standards and commitments.
Develop and maintain a deep understanding of the generic pharmaceutical industry.
Take ownership of pipeline visibility and launch readiness activities, including Day 1 and Day 181 launch coordination.
Ensure Walmart has timely access to relevant information through the ClarusONE Member Portal.

Requirements

Bachelor’s degree in Finance, Economics, Business or similar.
Preference for Masters in Business Administration.
Minimum of 8 years of experience in account management, sales, sourcing, business development or product management.
Pharmaceutical experience preferable.
Strong data literacy, including proficiency in MS Excel and/or Access for data extraction and manipulation.
Comfort working with dashboards, reporting tools, and large datasets to generate commercial insight.
Familiarity with digital and analytics platforms is advantageous.
Well organized, process and team-oriented with the ability to prioritize quickly.
Excellent communication skills and able to work with all levels of management and internal/external customers.
Highly motivated self-starter with the ability to initiate and manage work with a sense of urgency.
Ability to effectively deliver “bad news” and manage conflict to successful resolution.
Ability to perform in a fast-paced, results-driven environment that is constantly changing.
Ability to build and maintain long-term relationships.
Willingness and ability to travel internationally, including regular travel to the US (including Bentonville, AR) for Member engagement, and attendance at 3 to 5 industry conferences per year.
Flexibility to accommodate time zone differences and occasional out-of-hours working is required.
Formal training in negotiations and/or demonstrated experience.

Skills

Client management
Commercial acumen
Negotiation
Strategic thinking
Interpersonal skills
Relationship management
Problem-solving
Procurement
Services
Supply chain
Sales
MS Excel
MS Access
Data extraction
Data manipulation
Dashboards
Reporting tools
Large datasets
Commercial insight
Digital platforms
Analytics platforms

Location

London, United Kingdom

Work Type

Full-time

Experience Level

Minimum of 8 years of experience
Senior

Education Level

Bachelor’s degree
Masters in Business Administration

About the Company

ClarusONE Sourcing Services, LLP, provides strategic generic pharmaceutical services for both Walmart Stores, Inc. and McKesson Corporation.
Its’ mission is to enable access to affordable medicines.
ClarusONE is a joint venture between Walmart and McKesson, two of the top 10 biggest corporations in the USA, according to the Fortune 500 list.
McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare.
We are known for delivering insights, products, and services that make quality care more accessible and affordable.
We foster a culture where you can grow, make an impact, and are empowered to bring new ideas.
Together, we thrive as we shape the future of health for patients, our communities, and our people.