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About the Role
Support public safety and compliance by ensuring reliable operation of alcohol monitoring and vehicle electronic systems. This role combines technical expertise with customer service, requiring a hands-on professional skilled in automotive and electrical vehicle technology.
Responsibilities
- Install, service, troubleshoot, and remove alcohol monitoring and vehicle electronic devices.
- Maintain a clean, organized, and hazard-free work environment.
- Conduct customer training sessions and provide phone support.
- Make daily or weekly reminder calls to customers with upcoming appointments.
- Perform monthly inventory audits and assist nearby facilities as needed.
- Manage weekly work hours (≤ 40 hours/week) and communicate effectively with management.
- Uphold confidentiality, data security, and compliance with all applicable laws and regulations.
- Perform additional duties as assigned, including vehicle-to-vehicle transfers.
Requirements
- High School Diploma or equivalent required.
- Proficient in 12-volt DC systems.
- Skilled in wiring, connectors, and programming electronic devices and vehicle equipment utilizing diagnostics, multimeter testing, and circuit analysis.
- Experienced in servicing components such as head units, logger boxes, cameras, modems, and curly cords.
- Knowledgeable in Ignition, Starter, and Body Control Module (BCM) systems.
- Hands-on experience with vehicle dashboards and interior panels, including removal and restoration to factory condition.
- Capable of secure device mounting, ensuring concealment and clearance from moving parts.
- At least 1 year of experience in a customer-facing role, demonstrating professionalism, empathy, and effective problem-solving.
- Ability to provide phone support, conduct training sessions, and ensure client satisfaction.
- Able to download log files, perform calibration updates, and deprogram devices.
- Strong communication skills with a focus on client satisfaction and technical support.
- Demonstrated ability to maintain shop cleanliness, perform vehicle-to-vehicle transfers, and support regional operations.
- Detail-oriented, with strong organizational and time management skills.
- Able to work independently and as part of a collaborative team.
- Committed to maintaining confidentiality, professionalism, and compliance with all regulations.
- Bilingual in Spanish and English required.
- Valid driver’s license and reliable transportation may be required depending on location.
- Ability to pass background checks and drug screening as applicable.
Skills
- 12-volt DC systems
- GPS systems installation
- Remote starts installation
- Stereo installation
- Backup camera installations
- Wiring
- Connectors
- Programming electronic devices
- Vehicle equipment programming
- Diagnostics
- Multimeter testing
- Circuit analysis
- Servicing head units
- Servicing logger boxes
- Servicing cameras
- Servicing modems
- Servicing curly cords
- Ignition systems
- Starter systems
- Body Control Module (BCM) systems
- Vehicle dashboards and interior panels removal and restoration
- Secure device mounting
- Customer service
- Phone support
- Customer training
- Log file downloading
- Calibration updates
- Device deprogramming
- Communication skills
- Shop cleanliness maintenance
- Vehicle-to-vehicle transfers
- Organizational skills
- Time management
- Problem-solving
- Bilingual Spanish proficiency
Location
- On-site
Work Type
- Full-time
- On-site
- Monday-Friday
- Rotating Saturday
Experience Level
- At least 1 year of experience in a customer-facing role
Education Level
- High School Diploma or equivalent
Benefits
- Comprehensive health plan including medical, dental, and vision coverage
- 401(k)-retirement plan with generous company match
- Birthday & Anniversary bonus
- Company-wide discounts
- Life insurance
- Telemedicine access
- Short & long-term disability
- Positive work environments that offer work/life balance and professional growth
- Mission-driven work making a global impact with local roots
- Opportunity to have hands-on work experience with industry leading, innovative technology
About the Company
- Mission-driven work making a global impact with local roots.