Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

About the Role

Sydney Credit Union is seeking a Receptionist to provide exceptional member service and support branch operations across all locations. The successful candidate will be trained as needed and expected to work in receptionist roles at multiple branches. Reporting to the Assistant Branch Managers, the Receptionist plays a vital role in supporting operations across all branches of Sydney Credit Union. As the first point of contact, the Receptionist ensures a positive member experience through exceptional service, attention to detail, and collaboration with branch staff.

Responsibilities

Operate the switchboard to manage incoming calls, determine caller needs, and direct calls appropriately
Monitor and respond to voicemail messages promptly, ensuring timely follow-up and resolution of member inquiries or requests
Provide professional and courteous reception services to members and visitors, ensuring a positive first impression
Respond to member inquiries and proactively promote Credit Union products and services
Assess member needs and recommend suitable financial solutions, referring complex requests to appropriate staff
Review and assess online account opening applications to ensure accuracy, completeness, and compliance with regulatory and internal standards
Support deposit administration by reviewing account reports and maintaining accurate records
Process wire payments and balance ATM reports for assigned branches
Provide general administrative support including preparing correspondence, reports, and memos, managing incoming/outgoing mail and courier shipments, maintaining filing systems and purging closed accounts, and sending and routing faxes and transaction records
Assist in Credit Union promotions, member events, and community engagement activities
Collaborate with team members providing overrides and support to Member Services Representatives
Perform other duties as assigned

Requirements

Strong oral and written communication skills
Demonstrated commitment to continuous learning and professional development
Excellent member service and relationship-building skills
Proven ability to cross-sell financial products and services
Knowledge of wealth management and financial principles within a regulatory environment
Proficiency in Microsoft Office (Word, Excel, Outlook)
Strong attention to detail and ability to perform basic mathematical calculations
Initiative, enthusiasm, and a commitment to supporting member financial success

Skills

Oral communication
Written communication
Member service
Relationship-building
Cross-selling financial products
Wealth management
Financial principles
Microsoft Office (Word, Excel, Outlook)
Attention to detail
Basic mathematical calculations
Initiative
Enthusiasm

Location

Sydney
Multiple branches

Work Type

Full-time
Temporary

Salary/Compensations

In accordance with clause 9.01 of the Collective Agreement between Sydney Credit Union Limited and United Steelworkers, Local 1064

About the Company

Sydney Credit Union is a financial institution.