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About the Role

We’re looking for a Business Transformation Manager to join our team in North America. You will identify opportunities for transformation, build business cases to secure executive investment, and see programs through to sustained results. You will work across Product & Technology, Go-To-Market, Operations, Finance, and People teams as a strategic driver who shapes direction, resolves complex issues, and holds accountability for program success.

Responsibilities

Identify, frame, and size transformation opportunities, independently diagnosing root causes, assessing strategic relevance, and determining where the organization should invest its energy.
Build rigorous, compelling business cases that connect transformation opportunities to business value, covering financial impact, risk, sequencing, and the tradeoffs between growth and profitability.
Design internal processes and policies that balance the needs of multiple stakeholder groups, including Finance, Sales, Operations, and Risk, to arrive at solutions that are workable across the organization.
Present to and influence senior leadership, securing commitment and resource allocation to fund and execute transformation initiatives.
Own the end-to-end delivery of transformation programs, maintaining accountability for outcomes from kick-off through sustained results.
Proactively identify, escalate, and resolve risks and blockers, making sound judgment calls independently and keeping programs moving.
Coach and support more junior team members on business transformation practices, analytical thinking, and stakeholder navigation without direct management responsibility.
Provide senior leaders with clear, confident updates on program progress, risks, and decisions, with the credibility to influence direction.
Build and maintain strong relationships with senior leaders and functional partners across Product & Technology, Go-To-Market, Operations, Finance, and People teams.
Navigate competing priorities and organizational tensions, building consensus, resolving conflict, and creating the conditions for transformation to succeed.

Requirements

Proven track record leading complex, cross-functional programs end-to-end with full ownership of outcomes.
Experience working at the intersection of growth and profitability, understanding the tradeoffs between scaling the business and financial discipline, and translating that tension into clear strategic recommendations.
Demonstrated success designing internal processes and policies that balance the needs of multiple stakeholder groups, resulting in solutions that are durable and broadly adopted.
Track record of driving tangible business outcomes, measuring success by impact, not by deliverables produced.
Strong executive presence and communication skills, able to distill complex situations into clear, confident recommendations for senior audiences.
Highly self-directed, comfortable setting your own agenda, identifying where to focus, and operating with minimal direction from leadership.
Experience mentoring or coaching junior colleagues, sharing knowledge and helping others develop their skills.

Location

North America

Work Type

Flexible work environment
Remote work policies

Salary/Compensations

$100,000 - $140,000 CAD

Benefits

Flexible paid time off
Equity options
Contributions to your pension plan
Training opportunities
Health and wellness credit
Time off to volunteer
Interest groups, employee led networks, social committees to sponsored sports teams
Computer purchase program
Enhanced parental leave
Medical insurance
Dental insurance
Wellness insurance
Life insurance
Disability insurance
RRSP plan and match
Paid parental leave top-up
Paid time off

About the Company

Lightspeed is building communities through commerce, and we need people from all backgrounds and lived experiences to do that.
Lightspeed is powering the businesses that are the backbone of the global economy. Lightspeed's one-stop commerce platform helps merchants innovate to simplify, scale, and provide exceptional customer experiences.
Our cloud commerce solution transforms and unifies online and physical operations, multichannel sales, expansion to new locations, global payments, financial solutions, and connection to supplier networks.
Founded in Montréal, Canada in 2005, Lightspeed is dual-listed on the New York Stock Exchange (NYSE: LSPD) and Toronto Stock Exchange (TSX: LSPD).
With teams across North America, Europe, and Asia Pacific, the company serves retail, hospitality, and golf businesses in over 100 countries.

Equal Opportunity

Lightspeed is a proud equal opportunity employer and we are committed to creating an inclusive and barrier-free workplace.
Lightspeed welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.