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About the Role

Reddit is seeking a Vendor Operations Program Manager to join the GTM Excellence team. This role focuses on ensuring efficient ad review processes, reducing delays, and improving the advertiser and seller experience. The ideal candidate is organized, action-oriented, and comfortable in a tactical, queue-based environment.

Responsibilities

• Oversee day-to-day vendor operations, monitoring KPIs, SLAs, quality metrics, and agent output.
• Manage vendor relationships, serving as a primary point of contact and addressing operational issues.
• Act as an escalation point for time-sensitive ad review issues affecting Sales and advertisers.
• Support clear escalation paths and quality control processes for ad review.
• Translate policy guidelines into clear enforcement checks, training, and workflow documentation.
• Refine and optimize vendor workflows for clarity and guidance.
• Identify and implement improvements to increase efficiency, quality, and scale in vendor-supported ad review.
• Communicate partner needs and inform process, product, or tooling improvements as a workflow subject matter expert.
• Partner cross-functionally with Sales Managers and teams like Ads Policy, Ads Product & Engineering, and Safety.
• Share insights with leaders on trends, patterns, and areas for improvement in ad review operations.

Requirements

• 5+ years of experience in an operations role, preferably in advertising, tech, social media, or a similarly fast-paced environment.
• Experience managing vendor operations teams that support ad review, sales, or support functions.
• Process-oriented, with experience in standardizing and optimizing internal processes.
• Strong communication and negotiation skills, especially with senior stakeholders.
• Comfortable operating in a fast-paced and evolving work environment.
• Able to manage time efficiently and navigate ambiguity.
• Action-oriented and able to break down complex strategies into an actionable plan.
• Strong analytical and problem-solving skills.

Location

• London, UK

Work Type

• Hybrid

Experience Level

• 5+ years

Benefits

• Group Personal Pension Scheme with Employer match
• Private Medical and Dental Scheme
• Income Replacement Programs
• Family Planning Support
• Gender-Affirming Care
• Mental Health & Coaching Benefits
• Bike to Work scheme
• Flexible Vacation & Reddit Global Days Off

About the Company

• Reddit is a community of communities, built on shared interests, passion, and trust, and is home to the most open and authentic conversations on the internet.
• Every day, Reddit users submit, vote, and comment on the topics they care most about.
• With 100,000+ active communities and approximately 126 million daily active unique visitors, Reddit is one of the internet’s largest sources of information.
• For more information, visit www.redditinc.com.

Equal Opportunity

• Reddit is proud to be an equal opportunity employer, and is committed to building a workforce representative of the diverse communities we serve.
• Reddit is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures.
• If, due to a disability, you need an accommodation during the interview process, please let your recruiter know.