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About the Role
As an Account Director, you will serve as a strategic partner, translating client vision into meaningful consumer journeys. You will manage teams, foster client relationships, and leverage strong business acumen. This role requires a deep understanding of client businesses, B2B/B2C marketing, CRM strategy, and a passion for continuous learning and emerging technologies like AI.
Responsibilities
- Dive deep into the client’s industry, business model, and competitors, and research market trends to proactively bring new ideas.
- Drive end-to-end thinking for consumer journeys and strategize CRM frameworks that drive engagement and retention.
- Serve as a trusted advisor to clients, building relationships by understanding their business and priorities.
- Approach client challenges with flexibility, diagnosing problems accurately and developing tailored solutions.
- Lead cross-functional teams (Creative, Strategy, Media, and Production) to deliver high-quality work on time and on budget.
- Maintain a holistic view of projects from brief to final reporting, ensuring strategic integrity.
- Demonstrate experience and curiosity toward new tools and methodologies, including AI, to improve workflows and campaign outcomes.
- Guide, train, and support the professional development of junior account team members.
- Maintain a positive, collaborative environment, building strong rapport with internal teams.
- Oversee client budgets, track hours, and manage project profitability, fostering financial acumen.
Requirements
- 8+ years of advertising/marketing agency experience in account management.
- Proven track record of leading high-profile accounts.
- Proven experience in CRM strategy and journey mapping.
- Strong commercial awareness and B2B and B2C experience.
- A track record of developing custom solutions to match unique problems.
- An active curiosity about modern marketing technologies, including a willingness to explore and adopt AI tools.
- An engaging, influential presenter who can tell a cohesive story.
- Strong mentorship skills, with a calm, guiding demeanor.
- The ability to shift focus quickly in a fast-paced agency environment without losing sight of the end goal.
Skills
- CRM strategy
- Journey mapping
- Business acumen
- B2B marketing
- B2C marketing
- Solution-oriented mindset
- Tech curiosity
- AI tools
- Storytelling
- Presentation skills
- Leadership
- Mentorship
- Adaptability
Experience Level
- 8+ years
Salary/Compensations
- CA$65,000 to CA$115,000
About the Company
- T&P embraces and celebrates diversity, inclusivity, and equal opportunity.
- We are committed to building a team that represents a variety of backgrounds, perspectives, and skills.
- We are a worldwide creative agency that represents global clients.
- The more inclusive we are, the more brilliant work we can create together.
Equal Opportunity
- T&P embraces and celebrates diversity, inclusivity, and equal opportunity.
- We are committed to building a team that represents a variety of backgrounds, perspectives, and skills.
- We are a worldwide creative agency that represents global clients.
- The more inclusive we are, the more brilliant work we can create together.