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About the Role

The Assistant General Manager (AGM) supports the General Manager (GM) in ensuring smooth and efficient shop operations, acting as a floor leader, and fostering the company culture. The AGM is responsible for team performance and development, ensuring exceptional guest experiences, and contributing to financial and operational success. They extend the GM's role by supervising Team Members, managing daily operations, and stepping into any role to maintain high standards.

Responsibilities

Collaborate with and support the GM to achieve operational goals
Lead the team during shifts, ensuring quality guest interactions, proper station rotation, completion of critical operational tasks, and seamless operational flow
Create and execute daily shift plans (DVP) to optimize team deployment, shop throughput, break scheduling, task assignments, and team safety
Provide coaching and performance feedback to Team Members
Support recruitment, hiring, training, and retention of a high-performing team, including Shift Coordinators and Scoopers
Assist the GM with administrative responsibilities, including payroll processing, supply ordering, managing shop communications, maintaining the daily logbook, and tracking key operational metrics (cash handling, quality control, team feedback)
Process daily cash transactions, maintain balanced change banks, and coach Shift Coordinators on accurate cash handling practices
Conduct regular inventory counts for ice cream and supplies; ensure product quality and food safety standards are maintained, and facilitate audit and correction of issues
Deliver exceptional guest service by engaging with customers, sharing flavor stories, ensuring a welcoming environment, and resolving guest complaints promptly
Assist with budget management by monitoring labor costs, tracking sales performance, and supporting the GM in monthly P&L analysis
Partner with the GM on maintenance needs, including logging and tracking work orders, communicating with vendors on equipment repairs, and ensuring optimal facility condition
Ensure compliance with company policies, food safety standards, health and safety regulations, and local laws
Participate in local events and initiatives as a brand ambassador
Perform Scooper tasks as needed, including sampling flavors for guests and maintaining a clean, organized work area
Taste ice cream daily to effectively communicate flavor profiles to customers
Foster a positive and engaging work environment through open communication, inspiration, coaching for growth, and embracing company mission and values

Requirements

High school diploma/GED
2+ years of experience in food service, fast-casual dining, or hospitality-focused industry
18+ months of progressive experience as a leader, manager, or supervisor
Experience leading a team of 10+ Team Members in a high-volume retail/restaurant establishment
Valid food handlers' card (required within 30 days of employment or based on state/local requirement)

Skills

Excellent collaboration and communication skills
Ability to deliver Legendary Hospitality in team, guest, and vendor interactions
Desire to coach, mentor, motivate, and manage Team Members
Demonstrated ability to build and lead high-performing teams
Ability to work with people of all backgrounds and identities
Passion for delivering outstanding guest experiences
Ability to lead a team with integrity
Excellent leadership and interpersonal skills
Ability to effectively communicate and build rapport across all organizational levels
Self-directed with organizational and problem-solving skills
Ability to prioritize and work effectively under pressure and changing priorities
Ability to thrive in a fast-paced, dynamic environment with a hands-on approach
Proficiency in MS Office
Fluency in English
Ability to work evenings, late nights, weekends, and holidays

Location

San Francisco, CA 94102

Work Type

Full Time

Experience Level

2+ years of experience in food service, fast-casual dining, or hospitality-focused industry
18+ months of progressive experience as a leader, manager, or supervisor
Experience leading a team of 10+ Team Members in a high-volume retail/restaurant establishment

Education Level

High school diploma/GED

Salary/Compensations

Hiring wage: $28.22 - $30.11 Hourly
Full earning potential: $28.22 - $34.50 Hourly

Benefits

Optional earned wages access
401(k) match with a 50% company match up to 1% of your salary after three months
Medical, Dental, and Vision insurance available the first of the month following or coinciding with the hire date
FSA, HSA, Accident, Critical Illness, and Hospital Indemnity coverage options
Free, 24/7 access to licensed mental health professionals for you and your family through multiple support options (text, chat, web, in-person, group sessions)
Two consecutive days off weekly
Paid Sick Time (40 hours upon hire, then accrued at 1 hour per 30 hours worked)
Approximately two weeks of Paid Time Off (PTO) per year for the first two years (increasing to three weeks in years 3–5, and four weeks starting in year 6)
12 weeks of Paid Parental Leave at 70% of pay
Holiday pay for 12 recognized holidays
30% Team Member discount
Early access to new flavors
Commuter FSA
UHC Wellness Rewards (earn up to $1,000)
Affordable FIGO Pet Insurance
Up to $1,800 per year in Educational Assistance
Career pathing and development opportunities
Supportive, welcoming workplace where every Team Member is valued and respected

About the Company

Our story is one of innovation, community, and the pursuit of the perfect scoop, evolving from humble beginnings to a beloved community spot.
Each flavor tells a story, and every cone holds memories, smiles, and moments of pure joy.
We pride ourselves on an ever-evolving menu, offering classic favorites and introducing new, exciting flavors.
Using ice cream as a platform, we pioneer and share experiences that inspire and connect us all.
Our Values: Create the Unbelievable, Show Up Generously, Act with Thoughtful Curiosity, Share Human Kindness, Make It Count.
These values guide us to create happiness through moments of wonder in every scoop, smile, and shared moment, forming the foundation of our brand and workplace culture.
Join us as we reimagine the ice cream experience, crafting joy and wonder, one scoop at a time.

Equal Opportunity

Salt & Straw fosters an inclusive workplace where all team members and applicants are treated fairly, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, age, or any other protected status.
We are committed to providing equal employment opportunities for all.
Reasonable accommodations are available to support individuals with disabilities.
If you are a U.S. applicant with a disability and need assistance or a reasonable accommodation to apply, contact our Talent team at people@saltandstraw.com.
Qualified candidates with criminal histories are considered in accordance with applicable laws.