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About the Role

Provides receptionist and clerical support to ensure patient flow, comfort, and satisfaction. Key responsibilities include answering phones, directing calls, scheduling appointments in the EMR system, performing patient data entry, and verifying insurance. The role requires an organized, motivated, customer service-oriented individual with strong communication and computer skills.

Responsibilities

• Greet patients upon arrival for appointments and initiate necessary paperwork.
• Complete patient registration, insurance verification, and collect co-payments and outstanding balances.
• Establish patient payment plans and ensure accuracy of information in billing systems.
• Correct registration errors by working electronic medical record work queues.
• Perform electronic and manual insurance verification and process insurance paperwork.
• Obtain pre-authorization from insurance companies when necessary.
• Interact with physician offices and third parties to acquire required paperwork.
• Update patient charts (electronic or paper), obtain patient signatures, file paperwork, and notify clinical associates of patient arrival.
• Answer a multi-line phone system, screen calls, direct to appropriate associates, and ensure phone coverage.
• Provide general office and clerical support, including faxing documentation, completing disability forms, FMLA forms, attorney request letters, patient record releases, and various industrial claim forms (C-9s, C-84s, C-86s, Medco 17s, appeal paperwork, retroactive C-9s).
• Process Industrial claims in the electronic medical record system, attaching dictation and adding diagnosis allowances and authorization numbers.
• Assist in organizing and filing patient charts, including scanning and docutrack information into EMR.
• Attend staff meetings.
• Attend continuing in-house education seminars.
• Sort, distribute, and mail transcription.
• Order and stock office supplies.
• Ensure office equipment is clean and well-maintained.
• Provide support to staff members as assigned.
• Focus on safety, quality, and efficiency in performing job duties as a High Reliability Organization (HRO).

Requirements

• Well organized
• Highly motivated
• Customer service oriented
• Good communication skills
• Strong computer knowledge and skills

Skills

• Customer service
• Communication
• Computer proficiency
• Organizational skills

Work Type

• Full-time

Experience Level

• 1-2 years previous secretarial experience in healthcare or medical office
• 1-2 years related experience and/or training
• Equivalent combination of education and experience

Education Level

• High School Diploma
• GED

About the Company

• OhioHealth is a health system that believes wellness and sickness are part of a lifelong partnership, providing expert guidance.
• The company inspires hope and supports learning, growth, and achievement in careers and communities.
• OhioHealth is a nationally recognized, innovative healthcare system delivering world-class patient care in a supportive, professional environment.
• It is a unique organization in healthcare with a wide scope of expertise and care facilities.
• OhioHealth provides tools and resources for professionals committed to achieving its mission.
• Recognized as a Great Place to Work CertifiedTM organization, reflecting a high-trust, high-performance workplace culture.

Equal Opportunity

• OhioHealth is an equal opportunity employer, fully supporting and complying with all state, federal, and local regulations.
• The company does not discriminate against associates or applicants based on race, color, genetic information, religion, sex, sexual orientation, gender identity or expression, age, ancestry, national origin, veteran status, military status, pregnancy, disability, marital status, familial status, or other characteristics protected by law.
• Equal employment is extended to all persons in all aspects of the associate-employer relationship, including recruitment, hiring, training, promotion, transfer, compensation, discipline, reduction in staff, termination, assignment of benefits, and any other term or condition of employment.