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About the Role
Service Desk associates are responsible for managing customer orders from beginning to end, ensuring customer satisfaction. This role involves handling special orders, installation, and website orders, and acting as a liaison between customers and various internal and external teams.
Responsibilities
- Ensure customers receive products and services requested in a timely and accurate manner.
- Act as a liaison between customers, Project Support Centre, Kitchen Designers, Home Depot Associates, vendors, installers and third party agents.
- Resolve issues, assess customer needs, and coordinate all order-related activities in partnership with the Project Support Centre, delivery companies, vendors, and service providers in a timely and professional manner.
Requirements
- Must be naturally curious and eager to keep learning.
Skills
- Customer Order Management (COM)
Location
- North America
Work Type
- Full Time
Benefits
- Health and Dental Benefits for Full Time associates
- Profit Sharing
- Stock Purchase Plan
- Paid Training & Career Development
- Tuition Reimbursement
About the Company
- The Home Depot is the world's largest home improvement specialty retailer, operating over 2,200 retail stores across North America.
- All associates focus on helping customers build and improve their homes and businesses.