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About the Role

The Services Engineering Competency, Learning & Academy Manager defines and deploys the global competency and learning strategy, leading the Services Engineering Academy and contributing to the WCE program. The role ensures alignment between business priorities, competency frameworks, and learning programs to build a high-performing, standardized, and future-ready Services Engineering organization.

Responsibilities

• Define and maintain competency frameworks (technical, transversal, leadership)
• Ensure alignment with job library and role definitions
• Lead competency assessments and gap analysis
• Identify capability gaps impacting services delivery
• Define and lead the Services Engineering Academy strategy and governance
• Structure Academy portfolio: role-based curriculum, certification programs, onboarding & induction journeys
• Ensure strong alignment between Academy content and competency frameworks
• Build and animate a global trainer and SME network
• Drive adoption, engagement, and visibility of the Academy
• Define the Services Engineering learning roadmap
• Translate competency gaps into actionable learning programs
• Build structured learning paths by role and seniority
• Deploy global blended learning solutions
• Support the deployment of the WCE program within Services Engineering
• Translate WCE standards into capability development requirements
• Ensure alignment between competency frameworks, learning programs, and WCE priorities
• Support the integration of WCE practices into Academy and training solutions
• Contribute to capability maturity tracking and continuous improvement initiatives
• Collaborate with WCE / Excellence teams to ensure consistency across initiatives
• Collaborate with Services Engineering leadership, HR Business Partners, Talent & Learning teams, WCE / Excellence teams, SMEs and site representatives
• Animate global expert and learning communities
• Support Services Engineering transformation initiatives
• Introduce innovative learning approaches
• Foster a continuous learning culture aligned with WCE principles

Requirements

• Master’s degree (Engineering, HR, Business or equivalent)
• Strong experience in Learning & Development
• Strong experience in Competency Management
• Strong experience in Academy or capability building
• Experience in engineering or services organizations
• Exposure to operational excellence / WCE-type frameworks
• Experience in global matrix environments

Skills

• Competency frameworks & assessment methodologies
• Learning strategy and curriculum design
• Academy management
• Knowledge of Engineering environment
• Understanding of operational excellence frameworks (WCE or equivalent helpful)
• LMS and digital learning tools
• Strategic thinking and business alignment
• Strong stakeholder management
• Program management
• Data-driven mindset (KPIs, analytics)
• Communication & influencing
• Ability to lead transversal initiatives
• Capability to federate global networks
• Change and transformation mindset

Education Level

• Master’s degree (Engineering, HR, Business or equivalent)

About the Company

• At Alstom, we understand transport networks and what moves people. From high-speed trains, metros, monorails, and trams, to turnkey systems, services, infrastructure, signalling and digital mobility, we offer our diverse customers the broadest portfolio in the industry. Every day, more than 80 000 colleagues lead the way to greener and smarter mobility worldwide, connecting cities as we reduce carbon and replace cars.

Equal Opportunity

• As a global business, we’re an equal-opportunity employer that celebrates diversity across the 63 countries we operate in. We’re committed to creating an inclusive workplace for everyone.