Impress employers and recruiters.
Choose from hundreds of resume examples.

Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

About the Role

At Goodwill, your work changes the lives of people with barriers to employment, offering a purpose-driven career. The organization provides opportunities for learning, growth through cross-training, advancement, and developing strong customer service skills.

Responsibilities

• Price donations according to guidelines
• Achieve pricing goals
• Maximize mission funding
• Maintain efficient donation flow
• Greet and thank donors
• Carefully accept donations
• Keep production area organized
• Sort donations
• Deliver excellent customer service to donors and team members
• Organize sales floor
• Facilitate customer item discovery
• Provide outstanding customer service
• Answer customer questions about Goodwill and donations
• Help customers navigate the store
• Ensure a pleasant shopping experience
• Build relationships with customers
• Accurately ring up sales transactions
• Inform customers how purchases support job creation
• Ensure customer service excellence

Requirements

• Preferred: One year of customer service, retail, or production experience
• Ability to stand, bend, and reach for shift duration while maintaining a customer service mindset
• Donation Attendants: Ability to lift, push, and pull a minimum of 50 pounds
• Donation Attendants: Maintain customer service standards with donors

Skills

• Customer service
• Goal-oriented
• Organizational skills
• Relationship building
• Accuracy

Experience Level

• Preferred: One year of customer service, retail, or production experience

Salary/Compensations

• Starting rate: $15.00 per hour
• Salary range determined by education, experience, internal equity, market demands, and other qualifying criteria
• Compensation decisions are dependent on case-specific facts and circumstances
• Not typical to be hired at or near the top of the range
• Certain roles eligible for incentive plan participation, subject to terms and conditions

Benefits

• Employee Referral Program (earn $250+ per referral)
• Flexible scheduling
• No extended holiday season hours
• Career growth opportunities through specialized training and development, including customer service training
• Promotes an active lifestyle
• 20% store discount on purchases
• Early access to wages
• Competitive benefit program (may include medical, dental, vision, short and long-term disability, life insurance, retirement plan, paid time off)
• Benefit specifics vary by job category (full/part-time, contracted, temporary)

About the Company

• Goodwill Greater Milwaukee and Chicago is a people-driven organization
• The largest Goodwill in the world, with nearly 6,000 employees and growing
• Mission: Transform lives through the power of work and exceptional customer service

Equal Opportunity

• Equal Opportunity Employer