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About the Role

Care Access is seeking a detail-oriented and agile Control Tower Specialist to support our nationwide asset monitoring and issue resolution infrastructure. This role serves as the central operational liaison for real-time oversight of clinical research assets—including Mobile Site Vehicles (MSVs), refrigeration systems, medical equipment, and environmental controls—critical to decentralized clinical trials. The ideal candidate brings strong situational awareness, operational composure, and service-minded communication to ensure smooth functioning and responsiveness across field and internal teams. This position is pivotal in enhancing operational efficiency, system reliability, and stakeholder coordination.

Responsibilities

Monitor and track real-time statuses of deployed assets (vehicles, refrigeration units, medical equipment, environmental control systems) across multiple platforms.
Respond promptly to system alerts, equipment issues, and field requests, coordinating with specialists and stakeholders for efficient resolutions.
Accurately document incidents, troubleshooting steps, asset statuses, and resolutions in tracking systems for audit and compliance.
Consolidate reports and conduct routine audits of tracking systems and asset management databases to verify accuracy and maintain data integrity.
Provide clear, proactive communication to field personnel, cross-functional teams, and leadership regarding asset status and resolution timelines.
Oversee asset calibration schedules and maintenance compliance, reporting deviations for corrective action.
Assist with additional projects including report design and data maintenance.
Participate in system evaluations, quality inspections, and continuous improvement initiatives to refine processes.
Analyze operational data to identify patterns and trends, developing recommendations to enhance operational efficiency and reliability.
Maintain relationships with field personnel, MSV specialists, and cross-functional teams for seamless collaboration and issue resolution.

Requirements

Exceptional attention to detail and documentation accuracy.
Strong communication and interpersonal skills for cross-departmental clarity during high-pressure events.
Ability to manage multiple priorities and remain composed in dynamic environments.
Technical proficiency with monitoring platforms, data systems, and basic diagnostic tools.
Organized, proactive, adaptable, and strong time management capabilities.
Familiarity with dispatching, telemetry, or centralized operations systems preferred.
Minimum 2 years in logistics coordination, central monitoring, dispatch, or similar technical operations.
High school diploma required.
Associate degree preferred.
Prior experience in emergency communication centers or clinical trial logistics is highly desirable.

Skills

Attention to detail
Documentation accuracy
Communication
Interpersonal skills
Situational awareness
Operational composure
Service-minded communication
Multi-priority management
Composure in dynamic environments
Technical proficiency with monitoring platforms
Technical proficiency with data systems
Technical proficiency with basic diagnostic tools
Organization
Proactivity
Adaptability
Time management
Dispatching systems familiarity
Telemetry systems familiarity
Centralized operations systems familiarity

Location

Onsite
Remote

Work Type

Full-time
Travel less than 15%
Travel less than 10%

Experience Level

Minimum 2 years experience

Education Level

High school diploma required
Associate degree preferred

Salary/Compensations

$21.00 - $26.00 USD per hour

Benefits

Paid Time Off (PTO)
Company Paid Holidays
100% Employer paid medical insurance plan options
100% Employer paid dental insurance plan options
100% Employer paid vision insurance plan options
Health Savings Account
Flexible Spending Accounts
Bi-weekly HSA employer contribution
Company paid Short-Term Disability
Company paid Long-Term Disability
401(k) Retirement Plan, with Company Match

About the Company

Care Access aims to make the future of health better for all.
We provide world-class research and health services directly to communities globally, overcoming barriers to care.
Dedicated to ensuring everyone can understand their health, access care, and contribute to medical breakthroughs.
Programs like Future of Medicine offer advanced health screenings and research opportunities worldwide.
Programs like Difference Makers support local leaders in community health and wellbeing.
We place people at the center of medical progress.
Reimagining clinical research and health services through partnerships, technology, and perseverance.
Building a more accessible future of health for all.

Equal Opportunity

We work with and serve diverse cultures and communities globally.
Building a team representing the communities we support makes us stronger.
We maintain an inclusive culture where people from diverse backgrounds feel valued and respected.
Care Access is an equal opportunity employer.
All qualified applicants receive consideration for employment without discrimination based on race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.
Care Access is unable to sponsor work visas at this time.
For accommodation to apply, contact TalentAcquisition@careaccess.com.
Notice to Illinois applicants: Not obligated to disclose expunged juvenile records or adjudication, arrest, or conviction.
Notice to Connecticut applicants: May require urinalysis drug test for employment.
Notice to Arizona, Georgia, Indiana, and North Dakota applicants: Complies with laws prohibiting smoking in and around places of employment.
Notice to Massachusetts applicants: Unlawful to require or administer a lie detector test as a condition of employment.
Notice to Rhode Island applicants: Complies with law prohibiting smoking in enclosed areas within places of employment and is subject to Chapters 29–38 of Title 28 of the Rhode Island General Laws.
Notice to Maryland applicants: Employer may not require or demand a lie detector test as a condition of employment; violations are a misdemeanor subject to a fine not exceeding $100.