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About the Role

As an Assistant Store Manager at L’Occitane, your mission is to create an environment that offers a peaceful respite from the hustle and bustle of daily life. You will contribute to creating a unique and environmentally conscious shopping experience for customers while upholding our commitment to sustainability and ethical practices.

Responsibilities

• Foster a warm and inviting atmosphere that resonates with our brand values by implementing strategies to enhance the overall sensory experience for customers, appealing to their sight, smell, touch, taste, and hearing.
• Create personal experiences and provide knowledgeable service to guide guests in selecting products tailored to their preferences.
• Embrace feedback and grow from it, supporting our commitment to an open communicative culture.
• Organize with the Store Manager to conduct regular training sessions to enhance product knowledge, customer service skills, and overall performance.
• Adjust management strategies to accommodate different communication styles and personalities within the team.
• Demonstrate leadership by providing guidance, and support to store staff, fostering a positive and inclusive team culture.

Requirements

• Experience leading teams in retail or hospitality settings.
• Exceptional skills in guiding and communicating effectively.
• An innovative approach, especially in sales-focused atmospheres.
• Dedication to ensuring customer happiness, both inside and out.
• Familiarity with skincare, body care, and fragrance is beneficial.
• Prior clienteling experience is advantageous.
• Basic technological proficiency is necessary.

Skills

• Communication
• Customer Service
• Leadership
• Sales
• Clienteling
• Technological Proficiency

Location

• Onsite

Work Type

• Contract
• Full-time

Experience Level

• Management

About the Company

• We are committed to the Planet. We contribute to the company's waste reduction targets through their support of related in-store initiatives, such as our in-store recycling program, following inventory management guidelines to reduce product waste, and eliminating the purchase of single-use plastics, as well as by promoting our refill products to heat targets.

Equal Opportunity

• L'Occitane's Privacy Statement
• Employee Rights
• FMLA: Posters
• FMLA Special Rules for Returning Military Members (USERRA)