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About the Role

As a Customer Success Manager at LiveRamp, you will play a crucial role in ensuring the success of our Brand and Agency partners. Decision makers across some of the industry’s largest and most embedded brands will rely on you as an expert to consult their strategy and roadmap across the ecosystem. If you are creative, a strategic thinker, a proactive problem-solver, and a relationship-builder, we invite you to apply and take your career to the next level.

Responsibilities

Build and maintain strong, long-lasting customer relationships, including executive-level contacts.
Develop, implement, monitor, and optimize strategic success plans unique to each customer, with clear objectives and key performance indicators, to ensure client value.
Drive the adoption and utilization of LiveRamp solutions to maximize customer value.
Identify and proactively address issues or challenges to ensure customer satisfaction.
Manage and own the customer renewal process, working to reduce churn and contraction.
Identify opportunities for upselling and cross-selling LiveRamp's products and services to enhance client outcomes.
Educate customers on best practices, industry trends, and the latest features and capabilities of LiveRamp's platform.
Act as a liaison between customers and LiveRamp's product development teams, providing feedback and insights to enhance product offerings.
Navigate complex renewals with strong negotiation skills and in-depth understanding of client’s use case.
Serve as a subject matter expert in AdTech, staying up-to-date with industry trends, best practices, and emerging technologies across identity, activation, measurement, analytics, attribution, and cloud solutions.
Develop strong relationships with key stakeholders within customer organizations, including product, marketing, advertising, and data analytics, to understand their unique objectives and challenges.
Coordinate with LiveRamp's internal teams (sales, product, engineering, support) to implement and execute client-specific solutions.
Serve as an internal advocate and escalation point for your client.
Share client feedback, needs, and insights with internal teams to drive product enhancements and improvements.

Requirements

2-3 years Enterprise SaaS Customer Success Management or Account Management experience, with specific emphasis on Data analytics, Cloud, Collaboration or Identity.
Experience in complex renewal negotiation and reseller training.
Strong analytical and problem-solving skills, with the ability to interpret data and provide actionable insights.
Excellent communication, presentation, and interpersonal skills.
Ability to thrive in a fast-paced, dynamic environment and adapt to change.
Customer-focused with a passion for delivering exceptional client experiences.
Experience growing mutually beneficial partnerships and balancing between fixed pricing costs and revenue shares.
Familiarity with LiveRamp and its role in the ecosystem, either from brand client or platform side.
Experience drafting QBRs, executive summaries, managing renewals, and upsells/cross-sells.

Skills

Analytical skills
Problem-solving skills
Communication skills
Presentation skills
Interpersonal skills
Negotiation skills
AdTech expertise
Strategic thinking
Relationship-building

Location

San Francisco, California
Worldwide (offices)

Experience Level

2-3 years Enterprise SaaS Customer Success Management or Account Management experience

Salary/Compensations

$65,000 to $90,000

Benefits

Work with talented, collaborative, and friendly people.
In-person and virtual events such as game nights, happy hours, camping trips, and sports leagues.
Flexible paid time off.
Paid holidays.
Options for working from home.
Paid parental leave.
Comprehensive medical, dental, vision, life and disability benefits.
Employee assistance program.
Voluntary benefits and perks programs for healthy lifestyle and career growth.
401K matching plan (1:1 match up to 6% of salary).
Employee Stock Purchase Plan (15% discount off purchase price of LiveRamp stock for U.S. LiveRampers).

About the Company

LiveRamp is the data collaboration platform of choice for the world’s most innovative companies.
A groundbreaking leader in consumer privacy, data ethics, and foundational identity, LiveRamp sets the new standard for building a connected customer view with unmatched clarity and context while protecting brand and consumer trust.
LiveRamp offers complete flexibility to collaborate wherever data lives to support the widest range of data collaboration use cases—within organizations, between brands, and across its premier global network of top-quality partners.
Hundreds of global innovators, from iconic consumer brands and tech giants to banks, retailers, and healthcare leaders, turn to LiveRamp to build enduring brand and business value by deepening customer engagement and loyalty, activating new partnerships, and maximizing the value of their first-party data while staying on the forefront of rapidly evolving compliance and privacy requirements.
LiveRamp’s mission is to connect data in ways that matter, and doing so starts with our people.
Inspired teams enlist people from a blend of backgrounds and experiences.
Connecting LiveRampers to new ideas and one another is a guiding principle, informing how the global team is hired, trained, and grown across nine countries and four continents.

Equal Opportunity

LiveRamp is an affirmative action and equal opportunity employer (AA/EOE/W/M/Vet/Disabled).
Does not discriminate in recruiting, hiring, training, promotion or other employment of associates or the awarding of subcontracts because of a person's race, color, sex, age, religion, national origin, protected veteran, disability, sexual orientation, gender identity, genetics or other protected status.
Qualified applicants with arrest and conviction records will be considered for the position in accordance with the San Francisco Fair Chance Ordinance.
Automated decision systems (ADS) are used as part of the recruitment and hiring process.
Committed to providing reasonable accommodations and ensuring an equitable hiring experience for all candidates.