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About the Role

We are seeking a forward-looking D365 Test Manager to lead the global testing for the HERO Programme, with a strong focus on AI adoption, automation, and intelligent quality assurance. You will own the global testing framework, govern testing phases, and enable regions to execute successfully, while embedding AI and identifying automation opportunities.

Responsibilities

• Establish HERO’s AI-first testing strategy.
• Lead adoption of AI tools such as Lidana, Tosca, and AI copilots within ADO.
• Identify automation opportunities across global and regional processes.
• Expand automation coverage to reduce manual testing cycles and cost.
• Integrate automated tests into CI/CD pipelines.
• Use AI analytics to predict risks and improve quality outcomes.
• Govern SAT and Global Regression Testing end-to-end.
• Align global teams and regions to AI-enhanced testing plans.
• Drive readiness across SAT → SIT → UAT → OAT → Go-Live.
• Use AI-augmented dashboards for visibility and forecasting.
• Collaborate with SI partners who provide automation-led scripting and execution services.
• Ensure partners maximise AI accelerators and automation toolkits.
• Challenge estimates and validate automation opportunities.
• Drive accountability for quality, automation throughput, and SLA adherence.
• Maintain and evolve the HERO global testing governance framework.
• Ensure AI-supported traceability and automated evidence.
• Monitor risks and defects with AI-generated insights.
• Own global testing strategy across all testing phases.
• Maintain AI-enhanced templates, playbooks, and ADO structures.
• Improve the framework using AI release insights.
• Provide AI-supported guidance and readiness standards to regions.
• Support regions during SIT/UAT/OAT and ensure adoption of automation.
• Govern Global Regression (RT1) and support Regional Regression (RT2).
• Expand automated regression coverage.
• Use AI analytics to maintain and optimise the regression suite.
• Lead automation strategy and roadmap.
• Scale automated regression for Platform Updates and global releases.
• Increase automation coverage every release.
• Improve ADO setup for planning, execution, and reporting.
• Capture lessons learned through AI-driven analysis.

Requirements

• 10+ years of ERP testing leadership in large, global, multi-region programmes (ideally D365 F&O).
• Strong command of SAT, SIT, UAT, OAT and Regression cycles.
• Extensive experience overseeing testing in highly integrated environments.
• Experience driving risk management, dependency control, and issue resolution.
• Hands-on experience using Lidana (or similar test scripting tools) and Tosca (or equivalent test execution tools).
• Demonstrated ability to embed automated tests into CI/CD.
• Ability to scale automation release-over-release.
• Ability to foster an efficiency-focused testing culture.
• Strong communication, stakeholder management, and organisational skills.
• Able to lead multiple testing cycles in fast-paced global environments.
• A continuous-improvement and analytical mindset, with focus on AI adoption, automation expansion, and quality-driven delivery.
• Professional certifications such as Prince2 Practitioner or PMP.
• Fluency in English (French is an advantage).

Skills

• Microsoft Dynamics 365 Finance & Operations
• Multi-system ERP landscapes (iPaaS, Power Platform, regional integrations)
• Azure DevOps (ADO) for end-to-end test governance
• AI enabled and automation driven testing capabilities
• Lidana for AI accelerated script generation and scenario optimisation
• Tosca (or equivalent) for automated end to end and regression testing
• Scaling test automation
• Integrating automated suites into CI/CD pipelines
• Applying AI insights to improve coverage and efficiency
• Azure cloud services
• Modern integration patterns (API based, event driven, middleware orchestration)
• Cloud native monitoring models
• Delivery discipline using Smartsheet, MS Project, or equivalent tools
• Working with global stakeholders, SMEs, product teams
• Partnering with top tier SIs (Avanade, Capgemini, PwC, HSO)

Location

• Global

Work Type

• Full-time

Experience Level

• 10+ years of ERP testing leadership

Benefits

• Competitive compensation
• Wellbeing programmes
• Learning and development opportunities
• Parental leave for all parents globally

About the Company

• Chanel is a world leader in creating, manufacturing and distributing luxury products, including Ready-to-Wear, Accessories, Fragrances, Makeup, Skincare, Jewellery and Watches.
• Founded by Gabrielle Chanel in 1910, the House remains dedicated to quality craftsmanship and offering high-end creations.
• At present, Chanel employs more than 32,000 people worldwide.
• As an independent company, its core values are grounded in: Exceptional creation and client experience, Nurturing human potential, Having a positive impact – on people, the environment and communities around the world.
• The House promotes arts, culture and creativity, while investing significantly in key areas including research & development, sustainability, and innovation.
• Chanel is dedicated to creating the conditions for people to perform at their best, building on their strengths and enabling them to benefit from new opportunities.
• It offers a unique working environment where people are given time to understand the brand, the business, and develop their personal motivations.
• This means everyone can grow, continue to be inspired and feel included, now and in the future.
• The company fosters true collaboration and respect for all, grounded in the belief that diversity is essential to the success of the organisation and its people.

Equal Opportunity

• We are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress.
• We believe the uniqueness of each individual increases the diversity, complementarity, and effectiveness of our teams.
• We strongly encourage your application, as we value the perspective, experience, and potential you could bring to Chanel.
• The company fosters true collaboration and respect for all, grounded in the belief that diversity is essential to the success of the organisation and its people.