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About the Role
As a Software Backend Engineer II at Zendesk AI Agents, you will build, test, and iterate on backend systems to deliver high-quality AI products at scale. You will collaborate with cross-functional teams to shape the future of AI interactions, focusing on speed, reliability, and innovative feature development.
Responsibilities
- Own features from design, implementation, review, testing, rollout, and monitoring.
- Produce and present design documentation for medium-scale changes.
- Contribute to platform, architecture, and data model decisions.
- Craft and maintain high-traffic services and APIs.
- Work on reliability and scalability improvements.
- Maintain technical documentation including READMEs, API docs, and runbooks.
- Present technical proposals and demos to cross-functional stakeholders.
- Improve engineering culture by leading tech talks and promoting best practices.
- Implement improvements to CI/CD, monitoring, and deployment practices.
Requirements
- 2+ years of experience building backend services with NodeJS (ES7), MongoDB, and TypeScript.
- Experience designing and developing secure, scalable, and reliable distributed systems.
- Ability to create efficient database queries for large datasets.
- Hands-on experience with message systems like RabbitMQ, Kafka, or SQS.
- Experience with data stores including MongoDB, Redis, and MySQL.
- Familiarity with Kubernetes, AWS, and production observability tools.
- Experience in SaaS product development and working with globally distributed teams.
- Experience with event-driven architectures.
- Strong communication skills with high proficiency in English.
- Ability to work effectively in agile teams.
Skills
- NodeJS
- TypeScript
- MongoDB
- Distributed Systems
- RabbitMQ
- Kafka
- SQS
- Redis
- MySQL
- Kubernetes
- AWS
- Observability
- Event-driven architecture
- Elasticsearch
- Google Pub/Sub
- Sentry
- Terraform
- Argocd
- Datadog
Work Type
- Hybrid
Experience Level
- 2+ years
About the Company
- Zendesk provides customer experience software designed to simplify business complexity and foster customer connections.
- The company powers billions of conversations for brands globally.
- Zendesk promotes a fulfilling and inclusive work experience with a focus on global diversity, equity, and inclusion.
Equal Opportunity
- Zendesk is an equal opportunity employer and considers all applicants without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by law.
- Zendesk is an AA/EEO/Veterans/Disabled employer.
- Zendesk provides reasonable accommodations for applicants with disabilities.