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About the Role

This role serves as the initial point-of-contact for members and guests, providing exceptional experiences, communication, and memories. Responsibilities include assisting with greetings, reservations, and ensuring overall member satisfaction, contributing to the Discovery Land Company experience.

Responsibilities

• Meet members and guests upon arrival and departure, greeting them by name.
• Create and maintain member profiles and preferences.
• Create itineraries, coordinate transportation, reservations, and activities for members, guests, and visitors with appropriate departments or vendors.
• Create and update a list of trusted local vendors, stores, and services for member recommendations.
• Answer incoming Club phones and transfer calls as needed.
• Create and provide department-specific reports, including daily onsite activity and a 10-day forecast of visits and special requests.
• Create and update written communication and visual guides, including calendars, amenity lists, staff listings, bios, and photos.
• Create invitations or fliers for membership distribution regarding Club events.
• Assist with planning and promoting Club events.
• Work closely with Sales to create exceptional experiences for prospects and visitors.
• Collaborate with the General Manager and Public Relations team to promote positive experiences, including photography.
• Assist in the golf retail shop as needed.
• Perform other duties as assigned.

Requirements

• High school diploma or equivalent.
• At least 6 months of prior hospitality, customer service, and telephone experience.
• Outgoing and well-spoken personality with clear verbal interaction skills.
• Responsible, dependable, outgoing, friendly, patient, and courteous with members, guests, and co-workers.
• Experience with Word, Excel, Publisher, PowerPoint, and Email.
• Willingness to learn new computer programs utilized by the Club.
• Positive attitude, professional demeanor, and exceptional communication and interpersonal skills.
• Ability to work flexible hours, including evenings, weekends, and holidays; long hours may be required.
• Ability to work in a team environment.
• Ability to stay calm and focused during busy periods.
• Ability to read, write, speak, and understand English.
• Ability to meet physical demands including working indoors and outdoors in all weather conditions, standing, walking, and moving for over eight hours, and lifting items up to fifty pounds.

Skills

• Outgoing personality
• Well-spoken
• Clear verbal interaction
• Responsible
• Dependable
• Friendly
• Patient
• Courteous
• Microsoft Word
• Microsoft Excel
• Microsoft Publisher
• Microsoft PowerPoint
• Email communication
• Computer program learning aptitude
• Positive attitude
• Professional demeanor
• Exceptional communication skills
• Exceptional interpersonal skills
• Teamwork
• Composure under pressure
• English language proficiency
• Additional languages preferred

Location

• Discovery Land Company location: Project Name, outside closest and largest recognizable city/state

Work Type

• Full-Time

Experience Level

• At least 6 months of prior hospitality experience
• At least 6 months of customer service experience
• At least 6 months of telephone experience

Education Level

• High school diploma or equivalent
• College degree in hospitality preferred
• College degree in communications/marketing preferred
• College degree in public relations preferred

Salary/Compensations

• Competitive Pay or Wage Range

Benefits

• Medical Benefits (Full-Time Year Round Only)
• Dental Benefits (Full-Time Year Round Only)
• Vision Benefits (Full-Time Year Round Only)
• 401k Contribution (Full-Time Year Round Only)
• Paid Time Off (Full-Time Year Round Only)
• Paid Holidays (Full-Time Year Round Only)
• Employee Meals
• Referral Incentives
• Recognition Programs
• Holiday Pay
• Professional development opportunities
• Upward mobility opportunities
• Work-Family Culture

About the Company

• Discovery Land Company is a U.S.-based real estate developer and operator of private residential club communities and resorts with a world-renowned portfolio of domestic and international properties.
• The mission of Discovery Land Company is to create one-of-a-kind environments that provide individuals and families the freedom, security, and resources to learn, grow, and play in some of the most beautiful places in the world.