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About the Role
Lead the EMEA Tour Ticketing Department, coordinating ticketing for European tours, maximizing sales, and providing expert advice for Live Nation Touring events across the UK and Europe.
Responsibilities
- Manage day-to-day operations of the tour ticketing team, ensuring staff development and training.
- Allocate and manage tour assignments and staffing levels.
- Oversee the quality and scheduling of tour on-sale management.
- Develop and maintain relationships with tour-wide ticket agents, including the Ticketmaster EMEA touring team.
- Ensure the tour ticketing team meets KPIs, goals, and best practices set by the SVP and VP of Touring.
- Provide monthly performance reports.
- Support the SVP of Ticketing and VP of Touring in setting team OKRs and performance objectives.
- Ensure collaborative alignment with the wider touring team, regional ticketing, and revenue strategy.
- Identify and implement ticketing operational efficiency improvements with touring, local ticketing, and ticket agent EMEA teams.
- Run and manage tour ticketing for select high-demand tours.
- Report on on-sale performance for major on-sales to executive level.
Requirements
- Previous experience in live event ticketing within the music industry at a senior touring level (local or international) is essential.
- Experience managing complex teams during high-demand periods.
- Ability to lead and drive KPIs.
- Uses interpersonal skills to establish excellent rapport and working relationships with stakeholders at varying levels.
- Maintains good commercial awareness and understands business drivers.
- Uses initiative to identify issues and create solutions for the team.
- Highly self-motivated and takes ownership for the team's technical and personal skills development.
- Process-driven, well-organized, deadline-focused, and adept at prioritizing workload.
- Combines analytical thought with creativity to excel at problem-solving.
Skills
- International Tour Ticketing
- Head of Ticketing
- Ticketing Director
- Live event ticketing
- Music industry ticketing
- Senior touring level ticketing
- Team management
- KPI management
- Stakeholder management
- Commercial awareness
- Problem-solving
- Process management
- Organization
- Prioritization
- Analytical thinking
- Creativity
Location
- Farringdon, London
Work Type
- Full time
- Permanent
Experience Level
- Senior touring level
Benefits
- Generous vacation
- Healthcare
- Retirement benefits
- Student loan repayment
- Tuition reimbursement
- Six months of paid caregiver leave for new parents (including fostering)
- Roadie Babies (helping new parents care for their babies on work trips)
- Access to free live events through employee ticketing program
About the Company
- Live Nation Entertainment is the world's leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship.
- Ticketmaster is the global leader in event ticketing with over 500 million tickets sold annually and more than 12,000 clients worldwide.
- Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 40,000 shows and 100+ festivals annually for nearly 4,000 artists in over 40 countries.
- Live Nation Media & Sponsorship creates strategic music marketing programs connecting over 1,000 brands with 98 million fans annually.
- Recognized for seven years as a Great Place to Work® and named one of Fortune’s World’s Most Admired Companies.
- Our world-class teams specialize in all aspects of the live entertainment industry, from ticketing innovations, global venue development and operations, concert promotion and production, sales and brand partnerships, and artist management.
- We believe in taking care of our employees who help artists bring live music to fans.
Equal Opportunity
- We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion.
- You will be working in an inclusive environment and be encouraged to bring your whole self to work.
- We will do all that we can to help you successfully balance your work and homelife.
- As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with.
- It’s talent that matters to us and we encourage applications from people irrespective of their gender identity, race, sexual orientation, religion, age, disability status or caring responsibilities.