About the Role
Join our innovative Four Hands Trade Sales Team as an Account Representative. This role focuses on building meaningful B2B relationships and becoming a trusted expert in the trade industry. You will manage the entire sales cycle, from initial customer contact to long-term account management, leveraging communication skills to drive new business. Secure lasting partnerships by providing tailored product education, solutions, and support to trade customers in a specific territory.
Responsibilities
- Build B2B relationships and become a trusted customer specialist.
- Manage the full sales cycle, including application qualification, customer onboarding, purchase execution, and account management.
- Drive new business acquisition using inbound/outbound calls, emails, and other communication channels.
- Secure long-term customer relationships, providing education, solution recommendations, and support within an assigned territory.
- Maintain extensive product knowledge to inform customers about launches, extensions, and promotions.
- Maintain prospective customer lists from marketing leads, trade shows, web leads, and other sources.
- Serve as a trusted business advisor, utilizing in-depth knowledge of pricing, lead times, and specifications.
- Partner with Marketing, Sales Operations, and other Sales departments for campaign execution.
- Utilize Salesforce CRM for sales activity management, tracking, forecasting, and reporting.
- Meet established weekly and monthly sales metrics.
- Attend a minimum of four industry-related trade shows annually.
- Perform other assigned duties in accordance with training and qualifications.
- Uphold company core values.
Requirements
- 5+ years of experience in customer service, sales coordination, or a similar role.
- 2+ years of experience in the furniture industry or completion of the Customer Onboarding and Revenue Activation team program.
- Experience working efficiently in a fast-paced environment, delivering personalized experiences to high-end customers.
- Ability to travel for a minimum of four industry-related trade shows annually.
Skills
- Familiarity with CRM tools (Salesforce preferred).
- Ability to educate clients and drive product-based solutions through relationship building.
- Strong written and verbal communication skills with a consultative, customer-focused approach.
- Strong organizational skills, capable of managing multiple accounts and priorities.
- Ability to collaborate with cross-functional partners for sales initiatives and campaigns.
Location
- Austin, Texas
- Travel required
Experience Level
- 5+ years of experience
- 2+ years of experience
About the Company
- One of the fastest growing, most dynamic companies in the furniture industry.
- For over 25 years, Four Hands has been a leading designer and wholesaler of furniture and décor.
- Helps people create spaces that feel like home.
- Recognized on the Inc. 5000 list of fastest-growing companies.
- Named one of Austin’s Top Workplaces year after year.
- Invests in exceptional people, with a team of over 800 and growing.
- Fosters employees’ careers and celebrates them at every step.
- Headquartered in Austin, Texas, since 1996.
- Crafts furniture, art, and décor – pieces that are all about creating space.
- Trade customers range from interior designers to large retailers.
- Treats partners as part of the Four Hands family, championing them.
- Constantly pursuing better, from sourcing finest materials to seeking fresh inspiration.
Equal Opportunity
- Four Hands is an Equal Opportunity Employer.
- Recruits qualified applicants and advances in employment its employees without regard to race, color, religion, sex, gender, sexual orientation, gender identity, gender expression, age, disability, genetic information, ethnic or national origin, marital status, veteran status, or any other status protected by law.
