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About the Role

Provide a high level of service to all retail and installer customers. Support store management in assigned tasks. Bilingual candidates are encouraged to apply.

Responsibilities

• Follow and promote all company customer service programs (e.g., Hi-5, Low Price Guarantee, Rock the Call, Related Selling, Rock the Lot).
• Promptly greet retail/walk-in customers in a friendly, courteous manner and assist them in merchandise selection.
• Assist managers and/or installer service specialists in serving professional customers as needed and directed.
• Complete assigned company training relevant to the position.
• Provide excellent service to phone customers by answering calls according to company policy, accurately looking up parts, quoting prices, recommending premium and related items, and offering the Low-Price Guarantee.
• Accurately maintain and secure the cash drawer, accept cash and/or checks, make change, and process credit card transactions.
• Process exchanges and returns for credit in a friendly manner, in accordance with company policies and procedures.
• Address and resolve customer complaints in a friendly manner.
• Assist with daily image maker and planogram updates, including freight receival, stocking shelves, fronting and facing, and cleaning.
• Perform various daily operational tasks, such as preparing new, core, and warranty merchandise returns for shipment to the distribution center, and assisting with monthly stock adjustments and inventory cycle counts.
• Operate brake lathe and other store test equipment after completing training and meeting company requirements.
• Perform various in-store services for customers (e.g., install wipers, test and charge batteries, test charging system, scan vehicle trouble codes, replace headlight capsules) where state and local laws allow.
• Occasionally drive a delivery vehicle to make deliveries when business needs dictate, meeting company driving eligibility requirements.
• Perform all other duties as assigned.

Requirements

• Driving record must meet company mandated driving eligibility requirements.
• ASE certification (desired).
• Fluency in multiple languages (Spanish is highly desired).

Skills

• Ability to quickly match alphanumeric sequences
• Outstanding, friendly, and professional customer service
• Multitasking (handling customers on the phone and in the store simultaneously)
• Familiarity with automotive parts
• Familiarity with cataloging
• Familiarity with weatherly index system
• Automotive sales or service experience
• Fluency in multiple languages
• Spanish fluency

Education Level

• ASE certification (desired)

Salary/Compensations

• $11.00 - $17.00 hourly
• Additional compensation includes annual, quarterly performance, or premiums based on schedule, facility, season, or specific work performed.

Benefits

• Competitive Wages
• Paid Time Off
• Stock Purchase Plan
• 401k with Employer Contributions Starting Day One
• Medical Insurance
• Dental Insurance
• Vision Insurance
• Optional Flexible Spending Account (FSA)
• Team Member Health/Wellbeing Programs
• Tuition Educational Assistance Programs
• Opportunities for Career Growth

About the Company

• O’Reilly Auto Parts has a proven track record of growth and stability.
• The company has successful career stories and believes in a strong promote-from-within philosophy.
• Leaders support and foster development for career growth within the company.
• Top leaders worked their way up, reflecting the promote-from-within philosophy.

Equal Opportunity

• O’Reilly Auto Parts is an equal opportunity employer.
• The Company does not discriminate on the basis of race, religion, color, national origin or ancestry (including immigration status or citizenship), sex, sexual orientation, gender identity, pregnancy (including childbirth, lactation, and related medical conditions), age (40 and over), veteran status, uniformed service member status, physical or mental disability, genetic information (including testing or characteristics) or another protected status as defined by local, state, or federal law, as applicable.
• Qualified individuals with a disability may be entitled to reasonable accommodation under the Americans with Disabilities Act.
• For reasonable accommodation during the application or employment process, contact rar@oreillyauto.com or call (800) 471-7431 option 1, providing requested accommodation and position details.