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About the Role
We welcome applications from experienced analysts and hands-on managers.
Responsibilities
- Provide timely troubleshooting for hardware and software issues, maintaining the ticket system and prioritizing workload.
- Deliver remote and hands-on support for macOS and Windows environments, including setup, maintenance, and ordering of laptops and peripherals.
- Handle IT setup for new starters and offboarding for leavers, including regular travel to offices for equipment setup or collection.
- Manage Microsoft 365 (SharePoint & OneDrive) and administer applications such as Slack, Lucid, and other SaaS platforms.
- Partner with the InfoSec team for security enhancements and embed with the SRE team for incident response.
Requirements
- Hands-on experience in a service desk or IT support role.
- Comfortable troubleshooting a wide range of issues, from Microsoft 365 (Outlook, SharePoint) to third-party SaaS tooling.
- Strong critical thinking skills with the ability to take full ownership of problems and work independently to resolve them.
- Independent, self-motivated, flexible, and ready to adapt to a fast-paced environment.
Skills
- Troubleshooting
- Hardware support
- Software support
- macOS support
- Windows support
- Laptop setup
- Peripheral management
- New starter IT setup
- Leaver IT offboarding
- Microsoft 365 administration
- SharePoint administration
- OneDrive administration
- Slack administration
- Lucid administration
- SaaS administration
- InfoSec collaboration
- Incident response
Work Type
- Hybrid work
Education Level
- IT certification (e.g., ITIL, CompTIA, or Microsoft) is highly beneficial.
Benefits
- Flexible working options
- Flexible hours
- Hybrid work
About the Company
- Shieldpay is an equal opportunities employer.
Equal Opportunity
- Shieldpay building a fair and transparent workforce begins with the recruitment process that does not discriminate on the grounds of gender, sexual orientation, pregnancy or maternity, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability or age.