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About the Role
This role leads regional crisis management operations across EMEA, focusing on high-consequence environments, regulated activities, infrastructure dependencies, and geopolitical risks. It ensures regional readiness, incident escalation, response coordination, stakeholder communication, and continuous improvement within Oracle's global crisis management framework.
Responsibilities
- Lead crisis management operations and readiness across EMEA, supporting field offices, data centers, business operations, travelers, and leadership teams.
- Support a region with varied legal, regulatory, cultural, geopolitical, and operational risk conditions, accounting for local laws and resources.
- Lead activation of Local Crisis Management Teams (LCMT) and Regional Crisis Management Teams (RCMT) based on incident circumstances.
- Coordinate the regional crisis lifecycle, including preparedness, monitoring, triage, activation, mobilization, impact assessment, response cadence, communication, accountability, escalation, documentation, stand-down, after-action review, and program improvement.
- Develop and deliver a regional training and exercise program based on EMEA risk priorities.
- Maintain calm, factual, actionable, and appropriately classified crisis communications.
- Coordinate with Corporate Communications for press or analyst inquiries.
- Utilize event management, mass notification systems, travel tracking, collaboration platforms, mapping products, and incident documentation tools.
Requirements
- 10 to 12+ years of experience in crisis management, incident management, emergency management, business continuity, resilience, security operations, operational risk, or related fields.
- Demonstrated experience leading time-sensitive incident or crisis response in complex, matrixed organizations.
- Background in energy, technology manufacturing, critical infrastructure, cloud, data center, industrial, telecommunications, logistics, or regulated operating environments.
- Experience managing cross-functional response calls, assigning actions, documenting decisions, and briefing senior stakeholders.
- Strong understanding of crisis management lifecycle concepts: preparedness, response, recovery, after-action review, and continuous improvement.
- Experience developing and delivering crisis exercises, tabletop scenarios, training sessions, and stakeholder readiness programs.
- Ability to assess incident impact across people, facilities, assets, operations, travel, customers, reputation, and continuity.
- Excellent written communication skills, with demonstrated ability to produce concise executive summaries, incident updates, employee advisories, and after-action reports.
- Practical knowledge of emergency notification systems, incident management platforms, collaboration tools, and structured reporting methods.
- Ability to operate with incomplete information, competing stakeholder needs, and high consequence decision timelines.
- Knowledge of EMEA operating considerations, including regional geopolitical risk, labor and privacy sensitivities, public authority interfaces, and cross-border business disruption.
- Willingness to travel periodically and support after-hours incidents as part of a 24x7 on-call model.
Skills
- Crisis management
- Incident management
- Emergency management
- Business continuity
- Resilience
- Security operations
- Operational risk
- Cross-functional team leadership
- Executive communication
- Crisis exercise development
- Training delivery
- Stakeholder engagement
- Situational awareness
- Incident reporting
- Risk assessment
- Event management systems
- Mass notification systems
- Travel tracking systems
- Collaboration platforms
- AI tools
- Mapping products
- Briefing templates
- Incident documentation tools
- Geopolitical risk analysis
- Data center operations
- Cloud infrastructure
- Manufacturing operations
- Regulated environments
- Conflict zones
- Civil unrest
- Severe weather response
- Infrastructure disruption management
- Public health event response
- Travel disruption management
- ISO 22361
- ISO 22301
- ISO 31000
- ISO 27001
- ISO 31030
- Everbridge
Location
- EMEA
Work Type
- Full-time
- On-call
Experience Level
- Mid-career
- Senior
Education Level
- Professional certification (e.g., CBCP, MBCI, CBCI, CEM, PMP, ISO 22301 Lead Implementer/Auditor, or equivalent experience)
- Military or public sector emergency management experience
Benefits
- Flexible medical insurance
- Life insurance
- Retirement options
- Volunteer programs
About the Company
- Oracle brings together data, infrastructure, applications, and expertise to power industry innovations and life-saving care, embedding AI across products and services to help customers turn promise into a better future.
- Oracle is committed to growing a workforce that promotes opportunities for all.
Equal Opportunity
- Oracle is committed to including people with disabilities at all stages of the employment process.
- Oracle is an Equal Employment Opportunity Employer.
- All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law.
- Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.