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About the Role

The Customer Supply Chain Specialist acts as a vital link between customers, sales, and internal departments, focusing on building lasting relationships through efficient order management, proactive problem-solving, and clear communication. This role provides comprehensive support to customers throughout the supply chain journey.

Responsibilities

• Accurately process, audit, and manage customer orders in SAP, ensuring availability, compliance, and on-time fulfillment.
• Monitor open orders from receipt through delivery to ensure timely processing and proactive issue resolution.
• Serve as a professional point of contact for customers, responding to inquiries and resolving discrepancies related to stock, availability, shortages, shipment timing, and company policies.
• Follow up on stock shortages, shipping issues, and customer-specific requirements, including ticketing, labeling, and other order fulfillment needs.
• Communicate order delays, shortages, and service impacts to customers in a timely and professional manner to help mitigate fines and protect service levels.
• Complete month-end reporting and closing activities accurately and on schedule.
• Prepare and maintain monthly case fill reports and customer scorecards using Excel to support performance tracking and decision-making.
• Assist with the audit, reconciliation, and clearing of customer non-compliance charges for assigned accounts.
• Process OS&D deductions for assigned customers and provide insights and recommendations to the Customer Supply Chain Manager.
• Identify opportunities to improve current policies, procedures, and workflows, and make recommendations to optimize service and efficiency.

Requirements

• Bilingual English/French is an asset.
• 3–4 years of experience in customer service and order management within an MRP environment, with SAP experience strongly preferred.
• Supply chain and EDI experience preferred.
• Advanced computer skills, including strong proficiency in Microsoft Office and Excel for reporting, analysis, and data management.
• Exceptional verbal and written communication skills, with the ability to communicate professionally and effectively with customers and cross-functional teams.
• Strong analytical, problem-solving, prioritization, and organizational skills, with the ability to manage multiple competing priorities.
• High level of professionalism, attention to detail, and customer service orientation.
• Ability to work independently with minimal supervision and collaborate effectively to resolve issues.
• Presentation skills are an asset.
• Post-secondary education required.
• This position will involve the use of AI tools to help screen, assess, or select applicants.
• This posting is for an existing position.

Skills

• SAP
• Microsoft Office
• Excel
• EDI
• Customer Service
• Order Management
• Supply Chain
• Communication
• Analytical Skills
• Problem-Solving
• Prioritization
• Organizational Skills
• Presentation Skills

Location

• Canada

Work Type

• Hybrid

Experience Level

• 3-4 years

Education Level

• Post-secondary education

Salary/Compensations

• $56,000 - $70,000 CAD per annum
• 10% performance-based bonus

Benefits

• Health and Dental Plan
• Retirement Savings Plan
• Employee Assistance Program
• Corporate Gym Discount Rates
• Wellness Program
• Chocolate

About the Company

• Lindt Canada is part of the Lindt & Sprüngli Group, a global leader in the premium chocolate market with over 180 years of history. They are recognized for premium quality and innovation, operating 12 factories in Europe and the USA. Lindt & Sprüngli is committed to a sustainable future, with their Responsible Sourcing Standard for cocoa implemented since 2008. They foster a winning culture characterized by personal commitment, drive, initiative, and an entrepreneurial spirit, aiming to be the leader in the Canadian chocolate market. Lindt & Sprüngli is recognized as a Great Place to Work.

Equal Opportunity

• Lindt is committed to providing accommodations for people with disabilities. Accommodations are available upon request.