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About the Role

Provide world-class service to Hertz customers through helpful, courteous, and quality assistance. This includes various customer service roles such as assisting with vehicle returns, greeting customers, responding to inquiries, providing directions, processing rentals at the counter, and ensuring a seamless exit experience from the rental car center.

Responsibilities

• Manage the rental and return process in compliance with Hertz policies and procedures, providing world-class customer service.
• Welcome each customer with a smile.
• Represent Hertz professionally in appearance, language, and behavior.
• Ensure every customer receives a clean and safe vehicle.
• Take ownership of each customer's service experience by immediately resolving issues.
• Promote brand pride and contribute to company success.
• Actively participate in a teamwork and collaboration environment.
• Strive to surprise and delight customers.
• Build brand loyalty.
• Utilize company-approved sales and service techniques to determine customer needs.
• Offer optional products to meet customer needs.
• Prepare all rental and return documents accurately and completely.
• Qualify each customer using company rental requirement guidelines.
• Provide customers with directions, maps, local area information, and appropriate service information.
• Review rental parameters with customers to ensure understanding of rates and service charges.
• Verify the return date and time on the rental agreement is accurate.
• Review all charges at the time of vehicle return.
• Prepare the Rental Agreement Folder with all required information.
• Answer phones to assist customers in a friendly, helpful, and prompt manner.
• Effectively resolve all customer service issues.
• Assist and coordinate customers within the queue to minimize wait time and promote efficient service.

Requirements

• Work flexible shifts including weekends and holidays, and overtime as required.
• Work outdoors during all weather conditions.
• Stand for long periods of time.

Skills

• Passion for customer service and attention to detail.
• Self-motivated to achieve and exceed targeted goals.
• Strong computer proficiency, including typing skills and ability to navigate multiple computer systems.
• Ability to multi-task on computer systems while engaging with customers in person and/or over the phone.
• Proficiency in English.
• Good written and oral communication skills in English.
• Ability to work in a fast-paced environment with a variety of tasks.
• Excellent organizational and time management skills.
• Demonstrated professionalism and interpersonal skills.
• Proven experience working well within a team.
• 100% customer focus, with proven experience in a customer-facing environment.

Salary/Compensations

• Hourly Rate: $18.50 + Commission.
• On Target Earning potential starting at 2%, including monthly bonus plans.
• Bonus Plans: Eligible, Up to 12%.

Benefits

• Up to 40% off the base rate of any standard Hertz Rental.
• Medical, Dental & Vision plan options.
• Hertz-paid Basic Life Insurance providing coverage equal to one-times your base annual pay.
• Retirement programs, including 401(k) employer matching (dollar for dollar on the first 3% contributed, 50 cents per dollar on the next 2% contributed).
• Paid Parental Leave & Adoption Assistance.
• Employee Assistance Program for employees & family.
• Educational Reimbursement & Discounts.
• Voluntary Insurance Programs: Pet, Legal/Identity Theft, Critical Illness.
• Perks & Discounts: Theme Park Tickets, Gym Discounts & more.

About the Company

• The Hertz Corporation operates the Hertz, Dollar Car Rental, and Thrifty Car Rental brands.
• Operates in approximately 9,700 corporate and franchisee locations throughout North America, Europe, The Caribbean, Latin America, Africa, the Middle East, Asia, Australia, and New Zealand.
• One of the largest worldwide airport general use vehicle rental companies.
• The Hertz brand is one of the most recognized in the world.

Equal Opportunity

• Hertz champions and celebrates a culture of diversity and inclusion.
• Affirmative steps are taken to promote employment and advancement opportunities.
• The variety of perspectives, experiences, skills, and talents of employees contribute significantly to company culture, success, and reputation.
• Individuals are encouraged to apply for positions based on their unique characteristics.
• EOE, including disability/veteran.