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About the Role

We are seeking an experienced Senior People/HR Manager for a 12-month fixed-term contract starting in July. You will work with the HRD to support 170 staff in the London office, acting as a trusted advisor and business partner. This role requires someone who can quickly build trust, bring warmth, and contribute effectively in a fast-moving, creative environment.

Responsibilities

• Build trusted relationships with senior leaders, providing a genuine voice in people development.
• Act as the go-to Business Partner for the London employee base.
• Coach and support managers through the full spectrum of people matters with calm and pragmatism.
• Proactively address and thoughtfully navigate employee relations issues.
• Collaborate with leaders to identify L&D opportunities and develop impactful learning plans.
• Provide clear, consistent, and fair guidance on HR/Talent matters to employees and managers.
• Stay informed on employment law and the HR landscape to ensure policies are current and relevant.
• Champion culture and wellbeing initiatives to foster a positive work environment.
• Manage employee lifecycle administration.
• Contribute to people projects, such as internship programs.

Requirements

• Significant senior HR generalist experience.
• Experience in a creative, design, or agency environment is essential.
• Ability to build relationships and connect with people at all levels.
• Sharp commercial instincts and understanding of how people strategy drives business performance.
• Solutions-first mindset.
• Comfortable using data to inform decisions and build compelling cases.
• Strong conflict resolution skills and emotional intelligence.
• High energy and self-sufficiency, with the ability to start quickly.
• Resilience and resourcefulness.
• Must apply with a cover letter detailing interest, match to the role, availability, and right to work in the UK.

Skills

• Relationship building
• Coaching
• Conflict resolution
• Emotional intelligence
• Data analysis
• HR/Talent management

Location

• Central London

Work Type

• Hybrid working (minimum 2 days in office)
• 12-month fixed-term contract

Experience Level

• Senior

Salary/Compensations

• Competitive salary

Benefits

• Strong overall benefits
• Private healthcare (including dental)
• Income protection
• Life insurance
• 25 days holiday
• Christmas/New Year closure
• Birthday off
• 2 x summer day close

About the Company

• Jones Knowles Ritchie is a branding business founded in 1990 and proudly independent.
• We build and deliver brands across the entire consumer experience.
• Our mission is to inspire brands and people to be their true selves, to be brave, tenacious, and authentic.
• We believe this is the only way to be truly distinctive.