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About the Role

This role drives sales growth by engaging and managing mid-market customer relationships, focusing on client retention and expansion. It is a high-responsibility position crucial for supporting MaintainX's triple-digit year-over-year growth, requiring a candidate who is customer-focused, innovative, and thrives under pressure.

Responsibilities

• Own a book of business from post-sale handoff through renewal and expansion.
• Engage and build relationships with mid-market customers using B2B sales or account management experience.
• Identify and capitalize on expansion opportunities within existing accounts.
• Proactively identify customer needs and provide innovative solutions.
• Conduct quarterly business reviews to assess client satisfaction and identify improvements.
• Present compelling product demonstrations showcasing solution value and impact.
• Manage multiple tasks simultaneously, including client requests, demos, proposals, and follow-ups.
• Master the use of sales systems like Salesforce, Outreach, and ZoomInfo.
• Accurately manage sales pipeline and forecast monthly and quarterly expansion opportunities with +/- 15% accuracy.
• Ensure accurate and timely documentation of customer interactions, deals, and progress.
• Embrace an entrepreneurial, startup mentality.

Requirements

• Minimum of 4 years of sales experience, with significant account management experience in the mid-market segment.
• Demonstrated success in expanding client accounts and driving B2B revenue growth.
• Proficiency in navigating larger deals, complex sales cycles, and managing multiple stakeholders.
• Strong analytical and presentation skills, communicating data-driven insights effectively.
• Proven ability to conduct engaging product demonstrations and lead impactful quarterly business reviews.
• Adaptability and comfort in a fast-paced, rapidly changing sales environment.
• Exceptional organizational skills and attention to detail for accurate documentation and deal management.
• Excellent interpersonal skills to build and maintain strong client and internal team relationships.
• Positive, passionate, and creative mindset with high-character qualities aligned with company values.
• Open and hungry mind, willing to improve through coaching and learn about customer industries.
• Bachelor's degree or higher, ideally in a relevant field.
• Experience with modern sales tech stacks (e.g., Salesforce, Salesloft, DiscoverOrg).
• Experience with startups and entrepreneurial organizations.
• Experience working with CMMS or facility operations software.
• Documented success working in a remote setting.

Skills

• B2B sales
• Account management
• Salesforce
• Outreach
• ZoomInfo
• Salesloft
• DiscoverOrg
• CMMS
• Facility operations software
• Analytical skills
• Presentation skills
• Organizational skills
• Interpersonal skills

Experience Level

• Minimum of 4 years of sales experience.

Education Level

• Bachelor's degree or higher.

Salary/Compensations

• Competitive salary
• Meaningful equity opportunities

Benefits

• Healthcare coverage
• Dental coverage
• Vision coverage
• 401(k) / RRSP enrolment program
• Take what you need PTO

About the Company

• MaintainX is the world's leading AI-powered maintenance and asset management platform.
• Serves 13,000+ customers including Duracell, Shell, Cintas, and Brenntag.
• Raised $150M in Series D funding, totaling $254M.
• Named to the Forbes 2025 Cloud 100.
• Mission: Deliver one platform for maintenance, repair & operations teams to keep the physical world running.
• Built an intuitive, mobile-first solution to boost productivity and collaboration.
• Believes in meritocracy, where ideas and effort are publicly celebrated.
• Work culture reflects values: Smart Humble Optimist.

Equal Opportunity

• MaintainX is committed to creating a diverse environment.
• All qualified applicants receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.