Client Director at Koto | Berlin | Rezi

Client Director at Koto

Client Director

Koto · Berlin

2 months ago

Client Director

Koto · Berlin

2 months ago
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About the Role

This role involves managing multiple projects, ensuring timely and budget-conscious delivery, and contributing to new business activities. You will build strong client and internal relationships, champion best practices, and manage project finances and reporting.

Responsibilities

  • Manage the day-to-day running of multiple projects, ensuring timely and budget-conscious delivery.
  • Prepare for and participate in new business activities to promote the Koto experience.
  • Build and maintain strong relationships with clients and internal teams, advocating for both.
  • Communicate clearly and effectively, both verbally and in writing.
  • Champion best practices in project management and client service.
  • Own projects and their resourcing, including strategic planning for future needs.
  • Negotiate contracts, fees, extensions, and feedback with clients.
  • Navigate and report financial data clearly, utilizing reporting tools.
  • Actively participate in achieving company KPIs and monthly financial goals.
  • Mentor and guide junior team members, empowering them to manage client relationships.
  • Demonstrate passion and interest in branding and the design community.
  • Confidently discuss branding and design topics in meetings and discussions.

Requirements

  • Ability to work quickly, carefully, and autonomously.
  • Ability to negotiate contracts, fees, extensions, and feedback.
  • Ability to hold your own and de-escalate client issues.
  • Ability to navigate and report financial data clearly.
  • Willingness to work in person in the Berlin studio.
  • Openness to travel globally.
  • Passion and interest in branding and the design community.
  • Ability to talk confidently about branding and design.

Skills

  • Project management
  • Client relationship management
  • Financial reporting
  • Negotiation
  • Mentoring
  • Communication (verbal and written)
  • Branding
  • Design community engagement

Location

  • Berlin, Germany
  • Global travel

Work Type

  • In-person
  • Optional WFH day on Friday
  • Remote (20 days/year)
  • Global studio work opportunities

Benefits

  • Meaningful and regular access to manager for development support.
  • Performance-based rewards including promotions and pay increases.
  • Discretionary annual bonus up to 10% of salary.
  • Paid family leave (maternity and paternity).
  • 25 days holiday plus German bank holidays.
  • One additional holiday day per year (capped at 5).
  • Studio closure between Christmas and New Year.
  • Company pension scheme contribution (15%).
  • Monthly employee wellness benefits package (€50 via Givve).
  • Access to YCN.
  • Funding for relevant training opportunities.
  • Service rewards: 5 years (€5,000, 5 days holiday), 10 years (€10,000, 4 weeks holiday).

About the Company

  • Koto encourages a 'rationally optimistic' outlook on work, clients, businesses, and brand power.
  • The company pursues the best briefs and aims to inspire meaningful work, offering opportunities to create life's best work.
  • Koto actively cultivates leadership, culture, and spaces to support its goals.
  • The company believes in producing the best work, mentoring, collective learning, and culture through in-person collaboration with optional WFH flexibility.
  • Autonomy is encouraged, allowing team members to manage their time and commitments appropriately.

Equal Opportunity

  • Koto is an equal environment for all its employees.