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About the Role

Act as the main technical point of contact for integrated clients, addressing questions and issues, troubleshooting technical problems, and providing high-touch consultative technical services. You will also provide in-depth client insights from a technology perspective to internal departments.

Responsibilities

• Address internal or external questions and issues from integrated clients.
• Troubleshoot technical issues, pinpoint problems, and provide solutions.
• Escalate issues to tier 2 support and/or product teams when necessary.
• Provide in-depth updates and insights on clients from a technology perspective to internal departments.
• Provide High Touch consultative technical services and solutions to premium clients.

Requirements

• 3 to 5+ years working in a technical account/relationship management/client-facing role.
• Bachelor's degree in a technical discipline.
• Proficiency in JS, SQL, HTML, and data analysis.
• Previous experience with web traffic analysis tools and ad serving tags.
• Previous experience working with APIs and SDKs.
• Critical thinking and the ability to think outside of the box.
• Experience working with 3rd party advertising technology companies.
• Experience working with publishers and publisher ad servers.
• Knowledge of the ad tech ecosystem, its players, and how it all works.
• Strong communication skills; written, verbal and listening skills.
• Self-starter with the ability to effectively manage time and multiple competing priorities.
• Fluency in English.
• History of collaborating effectively within cross-functional teams.
• Programmatic experience.
• Video and Mobile experience.
• Knowledge of databases, ad servers, rich media ads, and trafficking.

Skills

• JS
• SQL
• HTML
• Data analysis
• Web traffic analysis tools
• Ad serving tags
• APIs
• SDKs
• Critical thinking
• 3rd party advertising technology
• Publishers
• Publisher ad servers
• Ad tech ecosystem
• Communication skills
• Time management
• Priority management
• Programmatic
• Video
• Mobile
• Databases
• Ad servers
• Rich media ads
• Trafficking

Location

• Northern Europe

Work Type

• Hybrid

Experience Level

• 3 to 5+ years

Education Level

• Bachelor's degree in a technical discipline

About the Company

• Integral Ad Science (IAS) is a leading global media measurement and optimization platform that delivers the industry’s most actionable data to drive superior results for the world’s largest advertisers, publishers, and media platforms.
• IAS’s software provides comprehensive and enriched data that ensures ads are seen by real people in safe and suitable environments, while improving return on ad spend for advertisers and yield for publishers.
• Our mission is to be the global benchmark for trust and transparency in digital media quality.

Equal Opportunity

• IAS is an equal opportunity employer, committed to our diversity and inclusiveness.
• We will consider all qualified applicants without regard to race, color, nationality, gender, gender identity or expression, sexual orientation, religion, disability or age.
• We strongly encourage women, people of color, members of the LGBTQIA community, people with disabilities and veterans to apply.