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About the Role

The Workplace Experience Support Specialist supports daily office operations, including visitor management, safety, hospitality, reception, and facilities coordination. This role provides best-in-class hospitality experiences and ensures the office is safe, well-maintained, and clean.

Responsibilities

• Coordinate with the Office of the Building regarding maintenance issues, forms, documents, special requests, and security information.
• Reconcile monthly billing for extra services provided by the landlord.
• Analyze and select service providers based on cost and scope of work.
• Coordinate office maintenance, including carpet, security systems, HVAC, plant service, furniture, appliances, office equipment, oxygen tanks, and AED units.
• Review and process invoices for maintenance services.
• Purchase and maintain inventory of office supplies and equipment.
• Monitor inventory and reorder materials before depletion.
• Determine if supplies should be purchased directly or put out to bid.
• Maintain vendor relationships, process payments, and track total spend.
• Ensure compliance and implementation of national programs with the Location Services Supervisor or Manager.
• Assist with the new hire onboarding process, providing necessary office needs and training on local policies and equipment.
• Provide routine direction and support for mail services, including distribution, courier coordination, and issue resolution.
• Assist employees with large photocopy, scanning, and binding jobs.
• Manage client files, including maintenance, ordering from offsite storage, and record retention.
• Maintain and order office supplies.
• Manage visitor reception activities, ensuring quality customer service.
• Coordinate meetings and events, including catering, conference room scheduling, and audio-visual equipment support.
• Perform other duties as assigned.

Requirements

• High school diploma or GED.
• 0-2 years of experience in a related field.
• Intermediate Microsoft Office skills.
• Ability to respond positively to changing circumstances and drive business improvement.
• Ability to work collaboratively with Supervisor/Manager, especially during peak times.
• Able to lift up to 40 lbs.
• Must be punctual and able to adapt to changing schedules.

Skills

• Visitor management
• Safety coordination
• Hospitality
• Reception
• Facilities coordination
• Telephone systems operation
• Office equipment maintenance
• Office supply management
• Vendor management
• Budget management
• Meeting and event coordination
• Catering coordination
• Audio-visual equipment support
• Mail services
• Photocopying
• Scanning
• Binding
• Client file management
• Record retention
• Microsoft Office

Location

• Onsite

Work Type

• Full-time
• In-person attendance required 5 days a week

Experience Level

• 0-2 years

Education Level

• High school diploma or GED

Salary/Compensations

• $52,500 - $73,500

Benefits

• Competitive benefits and compensation package
• Flexibility in schedule
• Ability to balance life's demands

About the Company

• The leading provider of professional services to the middle market globally.
• Purpose is to instill confidence in a world of change, empowering clients and people to realize their full potential.
• Exceptional people are key to an inclusive culture and talent experience.
• Offers an environment that inspires and empowers individuals to thrive personally and professionally.

Equal Opportunity

• RSM does not tolerate discrimination and/or harassment based on race; colour; creed; sincerely held religious beliefs, practices or observances; sex (including pregnancy or disabilities related to nursing); gender (including gender identity and/or gender expression); sexual orientation; national origin; ancestry; familial or marital status; age; physical or mental disability; citizenship; political affiliation; medical condition (including family and medical leave); domestic violence victim status; past, current or prospective service in the Canadian uniformed service; Canadian Military/Veteran status; pre-disposing genetic characteristics or any other characteristic protected under applicable provincial employment legislation.
• Accommodation for applicants with disabilities is available upon request in connection with the recruitment process and/or employment/partnership.
• RSM is committed to providing equal opportunity and reasonable accommodation for people with disabilities.
• If you require a reasonable accommodation to complete an application, interview, or otherwise participate in the recruiting process, please call us at 800-274-3978 or send us an email at careers@rsmus.com.