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About the Role
Supervise Housekeeping and Front Desk Departments. Ensure overall success of the front desk, guest satisfaction, and product quality standards are met or exceeded. Flexible scheduling availability may be required.
Responsibilities
- Ensure departments meet or exceed guest service expectations.
- Prepare team member schedules based on budgets and business forecasts.
- Ensure hotel staff training in financial control procedures (cash, vouchers, inventories, receivables) and adherence.
- Recommend local attractions and restaurants to guests.
- Inform guests of all hotel services and amenities.
- Assist with check-in/check-out, telephone procedures, hotel amenities, and computer systems.
- Manage human resources functions: recruiting, hiring, onboarding, performance evaluations, training, and disciplinary actions.
- Collaborate with other departments for smooth operational flow.
- Monitor daily bookings to coordinate with the front desk and guests during oversold situations.
Requirements
- Valid Driver's License (preferred)
Skills
- Hotel POS and PMS Systems operation
- Multitasking
- Prioritization
- Time management
- Strong initiative
- Achievement drive
- Teamwork
- Problem-solving
- Stress management
- Guest service
- Approachability
Benefits
- Medical Insurance
- Dental Insurance
- Vision Insurance
- HSA plans
- FSA plans
- Dependent care FSA
- Identity Theft Protection Insurance
- Commuter benefits (transit & parking)
- Pet Insurance
- PTO and Payroll Incentives for Annual Wellness Exams
- Employee Assistance Program
- Wellness Subscriptions (gyms, financial planning, counseling, legal services)
- Paid Sick Time
- Paid Vacation Time
- Family Leave
- 401(k) Retirement plan (IHM matches 100% up to 3% of salary, extra 50% on next 2%; fully vested upon first contribution)
- Incentive-based bonus program
- Free room nights at company hotels
- Employee discounts within hotel brand
- Discounts for friends and family within hotel brand
- Team Member recognition and bonus
- Discounted tickets (theme parks, musicals, movies, etc. through Tickets at Work)
- Career Growth through in-house training program
- Referral bonus program
About the Company
- Island Hospitality is committed to employee development.
- Offers a formalized training and development program for career growth in hospitality.
- Provides tools and resources for team members to build on prior experience and find growth opportunities.
Equal Opportunity
- Equal Opportunity Employer.
- Island Hospitality uses E-Verify to confirm work authorization where required by law.