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About the Role

Faculty is seeking a Customer Director to lead its Professional Services practice, defining and growing its presence in the sector. This role involves shaping go-to-market strategy, building senior stakeholder relationships, and leading AI transformation programs. It offers an opportunity to build a distinctive practice within a company focused on AI innovation.

Responsibilities

• Leading complex AI transformation programmes for major professional services firms, moving from strategic thinking to production-grade software delivery
• Building trusted, long-term relationships with C-suite leaders and partners, acting as a strategic advisor on how AI can automate knowledge work and drive operational efficiency
• Generating high-value growth for Faculty by shaping compelling commercial pitches and demos that showcase our technical depth and ability to solve sector-specific challenges
• Elevating Faculty’s industry profile by articulating differentiated propositions and points of view through thought leadership, media engagement, and industry forums
• Ensuring the successful delivery of high-quality client work by guiding multidisciplinary teams and helping them navigate the ambiguity and pace of the sector
• Managing a practice within a practice - leading cross-functional teams of delivery experts, PhD-calibre engineers and data scientists to further consolidate Faculty’s reputation for pioneering technical and delivery excellence.

Requirements

• Possess a distinct point of view on how professional services should adopt AI and a clear vision of how agentic applications will reshape legal, accounting, finance, managed services, and other professional services models
• Bring deep knowledge of the professional services landscape, gained either inside a professional services, a BPO organisation, or as a consultant advising those sectors
• Have led complex transformation programmes involving organisational change and technology delivery in areas such as IT managed services, Finance, HR operations, legal services, or other B2B functions
• Commercially driven - energised by hitting growth targets with a proven track record of shaping opportunities, winning work, and owning meaningful revenue responsibility
• A compelling communicator who builds trust quickly with senior stakeholders and possesses the clarity to explain complex AI technologies to non-technical audiences
• Exhibit a leadership mindset that balances executive-level strategy with a hands-on approach to unblocking teams, challenging work constructively, and maintaining high quality

Skills

• AI transformation
• Agentic AI
• Commercial strategy
• Stakeholder relationship management
• AI technology
• Team leadership
• Thought leadership

Location

• Hybrid Working

Work Type

• Hybrid Working

Experience Level

• Senior

Benefits

• Unlimited Annual Leave Policy
• Private healthcare and dental
• Enhanced parental leave
• Family-Friendly Flexibility & Flexible working
• Sanctus Coaching

About the Company

• Faculty was established in 2014 with the belief that AI is the most important technology of our time.
• Faculty has worked with over 350 global customers to transform their performance through human-centric AI.
• Faculty innovates, builds, and deploys responsible AI that makes a significant impact.
• Faculty possesses unparalleled technical, product, and delivery expertise.
• Faculty serves clients across government, finance, retail, energy, life sciences, and defence sectors.
• Faculty's business and reputation are growing rapidly.
• Faculty seeks individuals with intellectual curiosity and a desire to build a positive legacy through technology.
• Faculty empowers employees to envision and implement powerful AI applications.
• The Professional and Financial Services Business unit applies over a decade of Applied AI experience to help clients navigate a changing landscape.
• This unit develops and embeds AI solutions to improve efficiency, enhance customer experience, and identify commercial opportunities in uncertain markets.
• Faculty sees immense opportunity for innovation within highly regulated industries, setting a standard for marrying technical excellence with safe, impactful deployment.

Equal Opportunity

• Faculty aims to grow the best team, not the most similar one, recognizing that diversity of individuals fosters diversity of thought.
• Diversity strengthens the principle of seeking truth, and diverse teams deliver better work.
• The team is united by deep intellectual curiosity and a desire to use abilities for measurable positive impact.
• Applications are strongly encouraged from people of all backgrounds, ethnicities, genders, religions, and sexual orientations.
• The company is open to conversations about part-time hours.