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About the Role

Santander is evolving into a technology-driven organization, and this role is crucial in driving a customer-centric transformation. It offers an opportunity for driven professionals to grow, learn, and make a real difference in helping more people and businesses prosper.

Responsibilities

• Act as the first point of contact for customers in branch or over the phone.
• Assist with day-to-day transactions, queries, and servicing.
• Answer customer calls into our contact centre.
• Build relationships and find solutions for customers.
• Develop knowledge of services and products to assist customers.
• Identify new ways to improve the customer experience.

Requirements

• Proven ability to deliver outstanding customer service from a face-to-face or telephony background.
• Ability to communicate effectively with customers to understand their needs.
• A desire to go above-and-beyond for customers.
• Effective team working skills with a flexible, can-do approach to work.
• Openness to a broad range of activities, even if outside of standard expectations.
• Ability to grow, adapt, and change according to business needs and priorities.
• Must have the right to work in the UK.

Location

• Wood Green
• United Kingdom

Work Type

• 35 hours per week
• Rota'd basis Monday to Saturday, between 8am & 6pm

Experience Level

• Depending on experience

Salary/Compensations

• £28,800.00 - £36,379.00 per annum

Benefits

• £500 annual cash allowance to spend on benefits.
• 25 days’ holiday plus bank holidays, increasing to 26 days after 5 years of service.
• Option to purchase up to 5 contractual days per year.
• Voluntary healthcare benefits at discounted rates (medical insurance, dental insurance, health assessments).
• 8% of salary contributed to pension.
• Up to 12.5% of salary contributed to pension if employee contributes.
• Option to take some pension contribution in cash.
• Company-funded death-in-service benefit.
• Income protection insurance.
• Option to purchase discounted additional life assurance and critical illness cover.
• Share plans.
• Staff versions of products like Edge Current Accounts and Credit Cards with no fees.
• Access to other deals and discounts on Santander products and services.
• Wellbeing partners across physical, mental, social, and financial pillars.
• Access to a suite of apps, discounted gym and fitness access, weekly online classes, flexible healthcare, and mental health support.
• Enhanced family leave.
• Childcare options.
• Tailored wellbeing support.
• Volunteering opportunities.
• Global growth opportunities.

About the Company

• Santander is evolving from a global, high-impact brand into a technology-driven organisation.
• Retail & Commercial Banking is a global business integrating all retail and commercial banking activities.
• Our mission is to contribute to help more people and businesses prosper.
• We embrace a strong risk culture.
• We are shaping the way we work through innovation, cutting-edge technology, collaboration and the freedom to explore new ideas.
• Our work touches 140 million lives every day.
• We are reinventing ourselves for the digital age.

Equal Opportunity

• Santander is a proud, inclusive organisation that provides equal opportunities for everyone — regardless of age, gender, disability, civil status, race, religion or sexual orientation.
• We’re committed to creating a recruitment experience that’s accessible, fair and welcoming for all candidates.