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About the Role
As a Gaming Team Leader at Bankstown Sports Club, you will play a key role in shaping guest experiences, supporting team success, and growing your career within one of Australia’s most respected hospitality groups. This role is for a motivated gaming leader who thrives in fast-paced environments and wants more than just a job. You will lead from the front, influence culture, and be supported to grow your leadership career within a high-performing, award-winning hospitality organisation.
Responsibilities
- Supervise staff to ensure consistent delivery of exceptional customer service.
- Model and promote the venue’s core values, including surprising and delighting customers, being a team player, and maintaining a strong ‘can-do’ attitude.
- Provide ongoing coaching, training, and performance feedback to support staff development and capability.
- Oversee daily venue operations, ensuring accurate completion of shift reports, incident documentation, and operational logs.
- Ensure all compliance requirements and operational procedures, including clearance processes, are completed correctly and consistently.
- Manage and delegate floor call times, identify potential escalations, and respond appropriately to resolve issues.
- Address and resolve conflicts promptly and professionally, maintaining a positive environment for both customers and staff.
- Foster a collaborative environment that encourages teamwork, recognition, mutual respect, and high employee satisfaction.
- Maintain and promote a safe working environment for all staff and customers.
Requirements
- Demonstrated leadership experience in the hospitality industry.
- Strong knowledge of Gaming and relevant legislation.
- Excellent communication skills, both verbal and written.
- Problem-solving and conflict resolution skills.
- Ability to manage competing priorities and supervise a team in a fast-paced environment.
- Strong attention to detail and organisational skills.
- Valid NSW Competency Card.
- A flexible approach to a varied roster across days, nights and weekends.
- Immaculate personal presentation and grooming.
Skills
- Gaming
- Leadership
- Customer Service
- Training
- Operational Oversight
- Compliance Management
- Conflict Resolution
- Teamwork
- Safety Management
Location
- Bankstown
Work Type
- Full-time
Experience Level
- Leadership experience
Benefits
- Genuine career development opportunities.
- Ongoing paid training opportunities.
- Daily meal allowance.
- Free, secure underground parking.
- Discounted car washes.
- Rewards & Recognition program.
About the Company
- Bankstown Sports Club is one of Australia’s leading hospitality groups.
- The organisation is award-winning.