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About the Role

The Application Support Tech Lead Analyst is a strategic professional who stays abreast of developments within their field and contributes to directional strategy by considering their application in their job and the business. They are a recognized technical authority for an area within the business and possess basic commercial awareness. This role requires developed communication and diplomacy skills to guide, influence, and convince others, particularly colleagues in other areas and occasional external customers. The position has a significant impact on the area through complex deliverables, providing advice and counsel related to the technology or operations of the business, and impacting the overall performance and effectiveness of the sub-function/job family.

Responsibilities

Partner with multiple technology teams to ensure appropriate integration of functions to meet goals.
Identify and define necessary system enhancements.
Analyze existing system logic, identify problems, and recommend and implement solutions.
Provide expertise in the area and an advanced level of understanding of the principles of apps support.
Formulate and define systems scope and objectives for complex, high impact application enhancements and problem resolution through in-depth analysis and evaluation of complex business processes, systems and industry standards; document requirements.
Partner with multiple technology areas and management teams to ensure appropriate integration of functions to meet goals.
Work closely with Product Owners, Business Analysts and Systems Analysts to determine and document Systems impacts and support requirements.
Consider the implications of the application of technology to the current environment.
Identify risks, vulnerabilities and security issues; communicate impact; propose risk mitigation options.
Act as advisor or coach to new or junior level analysts; allocate work.
Provide in-depth analysis with interpretive thinking to define problems and develop innovative solutions.
Directly impact the business by influencing strategic functional decisions through advice, counsel or provided services.
Persuade and influence others through strong and comprehensive communication and diplomacy skills.
Perform other duties and functions as assigned.
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Requirements

More than 10 years of experience in application support.
Practical problem-solving and strategic thinking skills.
Demonstrated leadership, interpersonal skills and relationship-building skills.
Service-oriented attitude.
Ability to work in a fast-paced environment.
Experience working or leading requirement gathering efforts for multiple large development projects at one time.
Proficient using basic technical tools and systems.
Good interpersonal and communication skills.
Knowledge of margin and settlement processing is a plus.
UNIX (Linux) environment knowledge.
Databases – Oracle, Microsoft SQL.
Knowledge on Geneos ITRS monitoring, Autosys and Payment instruction type (Swift) would be an added advantage.

Skills

Application Support
Problem Solving
Strategic Thinking
Leadership
Interpersonal Skills
Relationship Building
Service Orientation
Fast-paced Environment Adaptability
Requirement Gathering
Technical Tools Proficiency
Communication Skills
Margin Processing
Settlement Processing
UNIX (Linux)
Oracle
Microsoft SQL
Geneos ITRS Monitoring
Autosys
Swift

Location

Hybrid

Work Type

Full time

Experience Level

More than 10 years

Education Level

Bachelor's/University degree
Master's degree preferred

About the Company

Citi is an equal opportunity employer.

Equal Opportunity

Qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.
If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.
View Citi’s EEO Policy Statement and the Know Your Rights poster.