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About the Role
The Client Service – Vice President II (VP) will manage a team delivering a client‑centric service model to Japanese clients within State Street Investment Management, a leading global asset manager.
Responsibilities
- Drive the implementation of a scalable and risk‑aware Client Services operating model aligned to client segmentation, complexity, and growth priorities.
- Partner with the COO team on automation, digitisation, and AI‑enabled service solutions to modernize processes, improve efficiency and service quality.
- Own capacity planning, performance oversight, and service quality metrics.
- Ensure consistent, accurate, and timely client communications.
- Collaborate with APAC client service counterparts across jurisdictions on client deliverables.
- Partner with the Japan Client Coverage Group leadership to align service delivery with client expectations and growth priorities.
- Articulate the Client Services strategy, priorities, risks, and outcomes to senior stakeholders.
- Proactively manage stakeholder expectations by providing transparency into service performance, constraints, and improvement plans.
- Lead and develop a high‑performing Client Services team, with clear roles, career pathways, and succession plans.
- Foster a culture of ownership, openness, and continuous improvement, supported by strong learning and development frameworks.
Requirements
- Deep understanding of onboarding client servicing activities and the key drivers of service quality, consistency, and responsiveness.
- Strong strategic judgment, with the ability to balance client needs, risk considerations, capacity constraints, and commercial priorities.
- Intellectual curiosity and continuous improvement mindset, with a disciplined focus on root causes, operational effectiveness, and measurable service outcomes.
- Comfortable operating in ambiguity and making sound decisions in complex, high‑impact situations.
- Ability to proactively manage expectations, challenge constructively, and build alignment with senior stakeholders.
- Strong people‑management capability, with experience leading and developing teams.
- Experience with Japanese SMA and Fund businesses.
- 10+ years of experience within the financial services industry.
- 3+ years of people management experience.
- Fluency in Japanese and proficient in English.
- Type 1 Securities Sales representative.
Skills
- Client Service
- Leadership
- Strategic Judgment
- Communication
- Stakeholder Management
- People Management
- Operational Effectiveness
- Risk Management
- Automation
- Digitisation
- AI
- Japanese SMA and Fund businesses
- Japanese
- English
Location
- Japan
Work Type
- Full-time
Experience Level
- 10+ years of experience within the financial services industry
- 3+ years of people management experience
Benefits
- Inclusive development opportunities
- Flexible work-life support
- Paid volunteer days
- Vibrant employee networks
About the Company
- Across the globe, institutional investors rely on us to help them manage risk, respond to challenges, and drive performance and profitability.
- We keep our clients at the heart of everything we do, and smart, engaged employees are essential to our continued success.
- We are committed to fostering an environment where every employee feels valued and empowered to reach their full potential.
- As an essential partner in our shared success, you’ll benefit from inclusive development opportunities, flexible work-life support, paid volunteer days, and vibrant employee networks that keep you connected to what matters most.
- Join us in shaping the future.
Equal Opportunity
- As an Equal Opportunity Employer, we consider all qualified applicants for all positions without regard to race, creed, color, religion, national origin, ancestry, ethnicity, age, disability, genetic information, sex, sexual orientation, gender identity or expression, citizenship, marital status, domestic partnership or civil union status, familial status, military and veteran status, and other characteristics protected by applicable law.